Customer Service Representative - Driving

Metropolis Technologies•Rockford, IL

12d•Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to enable checkout-free parking experiences. The Customer Service Representative supports parking operations by assisting customers with automated payment equipment, parking services, and traffic flow while helping maintain the cleanliness of the facility. The role also supports day-to-day location activities, conducts audits, handles customer inquiries and complaints, and performs other duties assigned by a supervisor. The position requires a valid state-issued driver’s license with a current address and an acceptable driving record. Work takes place in a parking facility and surrounding areas, with exposure to vehicle emissions, varying temperatures and weather, bright sunlight, and nighttime conditions. The noise level is usually moderate to loud. The posted pay is $16.00 per hour plus the opportunity to earn tips. Eligible employees may participate in benefit plans including medical, dental, vision, flexible spending accounts, long- and short-term disability, life and accident insurance, a 401(k), and paid time off.

Requirements

High school diploma or an equivalent combination of experience and education.
Experience with automated parking access control hardware and software, or a high aptitude for technology.
A valid state-issued driver’s license with a current address and an acceptable driving record; the license must be maintained.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, and to make change.
Ability to read, write, and interpret English and present information effectively to customers, clients, supervisors, and coworkers in one-on-one and small-group settings.
Ability to follow detailed standard written or oral instructions and solve problems involving a few concrete variables in standardized situations.
Ability to adapt to changes, delays, and unexpected events and to exercise sound, accurate judgment.
Ability to use a clock, calculator (optional), or credit card machine to handle transactions.
Ability to maintain a pleasant and mannerly demeanor with the public and on the telephone, and respond effectively to customer problems or complaints.
Proactive approach, strong personal drive, proven customer service skills, willingness to lead by example, and willingness to work a flexible schedule.
Availability for second or third shifts and/or weekends may be required depending on the location’s hiring needs.
Frequently required to stand, walk, use hands to handle or feel objects, tools, or controls, and reach with hands and arms; close vision is required.

Responsibilities

Provide high-quality customer service and assist the maintenance team with keeping common areas near entrances and exits clean.
Assist customers with payments using fully automated revenue control equipment.
Help customers with parking services and facilitate the efficient flow of traffic through the facility.
Lead programs to improve client and customer satisfaction.
Assist with managing the day-to-day activities of the assigned location.
Monitor customers in pay-in lanes.
Interact with customers in a friendly and professional manner.
Help customers locate vehicles they have parked.
Conduct garage and facility audits as required by management.
Count the revenue bank at the beginning of a shift, if required, to confirm the starting total.
Make change for customers before transactions, if required.
Quote parking rates and provide directions to locations in the city.
Resolve customer complaints independently or with a supervisor’s assistance.
Answer the telephone promptly and courteously, if required.
Maintain facility cleanliness and pick up trash in the surrounding area.
Maintain a neat, professional appearance and wear the required uniform while at work.
Arrive on time for scheduled shifts.
Complete other duties assigned by the supervisor.