Program Service Representative

Würth Industry USA • Brighton, CO

1d • $19 - $21 • Onsite

About The Position

This position is responsible for setting up, delivering, and stocking products, and maintaining overall program presentation at customer facilities. The representative manages onsite and remote CPS program operations and provides service according to established standards. Core responsibilities include maintaining inventory levels, interacting directly with customers, following safety standards, communicating internally, and escalating issues.

Requirements

• High school diploma or GED.
• 1–2 years of material handling or warehouse experience.
• At least 2 years of experience in driving or customer management.
• Valid driver’s license and a current DOT Medical Certificate, or ability to obtain one; must meet Fleet Policy driver-selection requirements and maintain a clean driving record.
• Must be at least 21 years old to drive a company vehicle.
• Basic computer knowledge, including Microsoft Office.
• Ability to communicate effectively verbally and in writing with departments throughout an organization.
• Ability to solve practical problems.
• Ability to establish, build, and maintain positive customer relationships, respond promptly to customer needs, solicit feedback, and manage difficult customer situations.

Responsibilities

• Accurately stock products for multiple customer programs by filling or swapping product bins at customer locations and maintaining optimal inventory levels.
• Transport products to customers as necessary.
• Support program growth by setting up new customer programs, expanding existing programs, and referring expansion opportunities to appropriate departments.
• Monitor inventory using VMI platforms and appropriate equipment, place orders when necessary, and review open orders.
• Maintain expert knowledge of program systems and operations.
• Maintain equipment and a clean, organized workspace, and uphold professional standards for customer interactions and appearance.
• Communicate with internal and external stakeholders, resolve issues affecting customer programs or service levels, and identify opportunities to improve productivity, programs, and communication.
• Follow organizational policies and procedures, including internal and customer safety standards.
• Perform other duties as assigned.

Benefits

• Maternity/paternity leave after one year of service.
• Tuition reimbursement eligibility after one year of service.
• Medical, vision, dental, and life insurance and other health benefits and programs.
• 401(k).
• Short-term disability and long-term disability.
• Paid time off accrued per pay period, with an additional day earned per year of service.
• 10 paid holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED