Program Service Representative

Würth Industry USA • Roanoke, VA

2d • $19 - $21 • Onsite

About The Position

This position is responsible for setting up, delivering, and stocking products and maintaining program presentation at customer facilities. The representative manages onsite and remote CPS program operations and service standards, including inventory levels, customer interactions, safety, internal communication, and issue escalation. The role involves daily nearby travel and work at customer facilities in a range of conditions, including summer and winter driving conditions.

Requirements

• High school diploma or GED.
• 1–2 years of material-handling or warehouse experience.
• At least 2 years of experience in driving or customer management.
• Valid driver’s license and current DOT Medical Certificate, or ability to obtain one; must meet Fleet Policy driver-selection requirements.
• Must maintain a clean driving record and be at least 21 years old to drive a company vehicle.
• Basic computer knowledge, including Microsoft Office.
• Effective verbal and written communication skills with departments throughout an organization.
• Ability to solve practical problems.
• Ability to build and maintain positive customer relationships, respond promptly to customer needs, solicit feedback, and manage difficult customer situations.

Responsibilities

• Stock products for multiple customer programs by filling or swapping product bins at customer locations and maintaining optimal inventory levels.
• Transport products to customers as necessary.
• Support program growth by setting up new customer programs, expanding existing programs, and forwarding expansion opportunities to appropriate departments.
• Monitor inventory levels using VMI platforms and appropriate equipment; place orders as needed and review open orders.
• Maintain expert knowledge of program systems and operations.
• Maintain equipment and a clean, organized workspace, and uphold professional customer-interaction and appearance standards.
• Communicate with internal and external stakeholders, resolve issues that may affect customer programs or service levels, and identify opportunities to improve productivity, programs, and communication.
• Comply with organizational policies and procedures, including internal and customer safety standards.
• Perform other duties as assigned.

Benefits

• Maternity/paternal leave after one year of service.
• Tuition reimbursement eligibility after one year of service.
• Medical, vision, dental, and life insurance, plus other health benefits and programs.
• 401(k).
• Short-term disability and long-term disability.
• Paid time off accrued per pay period, with an additional day earned per year of service.
• 10 paid holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED