Program Intake Representative

City of Seattle•Renton, WA

About The Position

The Program Intake Representative serves a critical role in the Care Coordination program, receiving, reviewing, and providing feedback on intakes for case management programs. These include Medicaid Title XIX in-home programs such as the Community Options Program Entry System/Community First Choice Program (COPES/CFC), Presumptive Eligibility, and other ADS programs. The role also supports clerical work related to transferring and terminating clients from ADS programming. It requires strong interpersonal and clerical skills, cultural humility, attention to detail, computer skills, and the ability to interpret and apply program policies and eligibility guidelines while organizing and responding to multiple types of referrals. The position supports the Human Services Department's mission of advancing racial equity, social justice, and economic stability by helping community members navigate eligibility processes for childcare assistance, utility assistance, employment services, and other supportive programs. Using a trauma-informed, customer-centered approach, the Intake Representative supports clients through intake and eligibility processes.

Requirements

Two years of college education in social science, education, or a related field and two years of experience interviewing or counseling clients or in community outreach, preferably in a social service setting; an equivalent combination of education, training, and experience may qualify.
Strong interpersonal, clerical, and computer skills.
Ability to interpret and apply program policies and eligibility guidelines.
Attention to detail and ability to organize and respond to multiple types of referrals.
Submit a completed NEOGOV online application, a current résumé, a cover letter describing relevant skills and experience, and supplemental questionnaire responses.

Nice To Haves

Ability to review and interpret eligibility for public benefits, childcare subsidies, utility assistance, housing assistance, or other human service programs.
Experience accurately entering data and generating reports from computer databases and Microsoft Office applications.
Ability to conduct client interviews and gather sensitive information accurately and professionally from low-income populations, immigrants, refugees, older adults, individuals with disabilities, or other historically underserved communities.
Knowledge of trauma-informed care, customer service best practices, and strengths-based engagement techniques.
Experience working independently and maintaining confidentiality in public-facing environments.
Demonstrated commitment to racial equity, social justice, and advancing equitable outcomes for diverse communities.
Experience coordinating services across multiple providers, agencies, or systems of care.
Ability to manage a high-volume workload while maintaining accuracy and attention to detail.
Bilingual or multilingual language skills that support service delivery to diverse communities.

Responsibilities

Review intake documents, applications, and supporting documentation for completeness, accuracy, and compliance with program policies and regulations.
Maintain accurate and timely client records, case notes, and program documentation in designated databases and information systems.
Monitor ongoing eligibility and caseload assignments.
Generate reports from ADS databases for supervisors, staff, and managers.
Explain program requirements, eligibility criteria, application procedures, and available resources in a clear and culturally responsive manner.
Provide information, referrals, and resource navigation to connect clients with community-based organizations, government agencies, and supportive services.
Coordinate interpreter and language-access services for clients with limited English proficiency.
Conduct intake assessments to assess needs, gather required documentation, and determine eligibility for social service programs.
Perform other intake and client management duties as assigned.
Support clerical responsibilities related to transferring and terminating clients from ADS programming.