Intake Representative

McLaren Health Care • Davison, MI

3d

About The Position

Ensures that requests for services and procedures are processed effectively and efficiently. Completes the intake process, which may include coordinating services, entering referral information, responding to general inquiries, and addressing other referral and reimbursement issues. Provides a positive customer experience while maintaining defined service standards.

Requirements

• High school diploma or GED.
• Experience with MS Office and related computer programs.

Nice To Haves

• Associate degree or completion of college courses.
• Formal customer service skills training.
• Two years of related experience in managed care and home health.

Responsibilities

• Coordinates agency referrals and inquiries and documents and processes paperwork for patient care services accurately and promptly.
• Provides accurate information about agency and community services that may meet client and family needs.
• Ensures continuity of care for clients admitted to the agency by coordinating with appropriate personnel, including hospital discharge planners, physicians, clients and families, staff, and agencies receiving referrals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED