Intake Representative I

AssuranceAmerica • Atlanta, GA

6d

About The Position

The Intake Representative I handles inbound calls about automobile insurance claims and provides customer service by entering new claims into the system and assigning them to the appropriate adjuster. The role also assists customers with existing claims and performs administrative and clerical duties. The position requires a roll-up-your-sleeves attitude and the ability to work in a fast-paced, automated production environment.

Requirements

• At least 6 months of experience in a customer service or customer support environment.
• Excellent PC skills.
• Excellent verbal communication skills.
• Excellent time management skills and the ability to multitask and prioritize.
• Ability to work in a fast-paced automated production environment.
• Attention to detail and ability to multitask.
• Excellent communication, interpersonal, and customer service skills.
• High degree of motivation and team orientation.

Nice To Haves

• Undergraduate degree.
• Experience in claims or a call center.

Responsibilities

• Answer incoming telephone calls and maintain key metrics, including an abandon rate below 10%, a service level above 80%, and no more than 30 minutes of auxiliary time per day.
• Enter new claims into the system and send relevant correspondence internally to the appropriate adjuster and, when necessary, externally to the policyholder.
• Provide acceptable phone coverage.
• Ask questions to develop additional skills and demonstrate a desire to advance to the next level in the claims department.
• Perform additional duties as needed and assigned by the supervisor.
• Assist customers with existing claims and complete administrative and clerical duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed