Program Sales Representative

PFG | Performance Good Group

11d

About The Position

The Program Sales Representative builds and manages customer relationships and drives sales strategies. The role works closely with leadership, operations, procurement, and supply chain partners to shape programs that deliver results across multiple regions, with a focus on customer success. The representative serves as the primary point of contact between a program or national account and Cheney Brothers, coordinating customer needs and resolving issues across sales, inventory, delivery, credit, purchasing, and pricing.

Requirements

High school diploma/GED or equivalent experience.
6 months to 1 year of some sales/marketing and/or restaurant experience.

Nice To Haves

Bachelor's degree in business management, sales/marketing, or a related area.
1 to 3 years of some sales/marketing and/or restaurant experience.

Responsibilities

Serve as the primary point of contact between the program or national account and Cheney Brothers.
Partner with the Supply Chain team to review performance metrics, monitor inventory levels, manage LTOs, and oversee accrual reporting.
Manage customer orders, inventory, accounts receivable, and communications about restaurant-level changes; address issues such as missed orders, cutoffs, inventory fluctuations, and payment concerns.
Collaborate with Inventory Control to handle expired products, verify inventory counts, address quality concerns, and resolve operational damages or warehouse shortages.
Coordinate with Dispatch, Routing, and Operations leadership to resolve delivery challenges, manage time windows, schedule off-day deliveries, and escalate issues when necessary.
Liaise with the Credit department to assist with new account setups and manage accounts receivable as needed.
Work with Purchasing to maintain appropriate inventory levels and communicate product movement changes; manage LTO items, item transfers, out-of-stock situations, order minimums, and vendor delivery schedules.
Partner with the Pricing team to monitor and communicate pricing updates and changes, including freight rates, bill backs, and allowances, and assist in resolving disputes.
Perform other duties as assigned.
Comply with all policies and standards.