Customer Service Representative (Program Assistant)-61008211
About The Position
Under the supervision of the vital records site supervisor, the Customer Service Representative assists on-site customers seeking vital records services in the Division of Vital Records. The role handles customer service activities related to the acceptability of information, entitlement to requested documents, receipt and accountability of fees, and issuance of documents. It also initiates amendments and the establishment of delayed birth certificates. The representative helps customers complete applications for certified copies of vital events; screens applications for required information and eligibility; issues certified copies; and advises customers about discrepancies in original documents or when no record is found. The role enters application information into the electronic vital records system and follows established policies for security paper and fee collection, receipting, and reconciliation. It also performs assigned clerical and office maintenance tasks, including filing, organizing, and occasional cleaning, as well as other related duties.
Requirements
- High school diploma and relevant program experience; a bachelor's degree may substitute for the required program experience.
- Three years of customer service experience.
- Two years of face cashiering or banking experience.
- Ability to type at a corrected rate of 45 words per minute; an on-site test is required.
- Any equivalent combination of education and/or experience demonstrating the required knowledge, skills, and abilities may be considered, subject to agency approval.
- Institutions of higher learning must be recognized by the Council for Higher Education Accreditation.
- Applicants indicating college credit or degrees may provide an unofficial transcript with the application; an official, certified transcript or diploma is required before hiring.
Nice To Haves
- Bilingual in Spanish.
- Associate or bachelor's degree.
- Six years of responsible clerical experience.
Responsibilities
- Assist on-site customers with vital records services.
- Help customers complete applications for certified copies of vital events.
- Screen applications for required information and entitlement to requested documents.
- Issue certified copies of vital records and advise customers about apparent discrepancies or when no record is found.
- Enter application data into the electronic vital records system.
- Follow established security-paper policies and collect and receipt fees.
- Reconcile discrepancies to ensure accountability for audit purposes.
- Initiate amendments through affidavits of correction, paternity acknowledgements, legitimations, and court orders.
- Initiate the establishment of delayed certificates.
- Perform assigned clerical and office maintenance duties, including filing, organizing, and occasional cleaning.
- Perform other duties and tasks related to the position as assigned.
Benefits
- 15 days of annual (vacation) leave per year
- 15 days of sick leave per year
- 13 paid holidays
- Paid parental leave
- Health, dental, vision, long-term disability, and life insurance for employees, spouses, and children
- State Deferred Compensation Program
- Retirement benefit choices through the State Retirement Plan (SCRS) or State Optional Retirement Program (State ORP)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
