Program Secretary

Hope House, Inc.•Albany, NY

1d•$40,164

About The Position

Hope House Inc., a substance abuse treatment provider serving people affected by Substance Abuse Disorder, is hiring a full-time, non-exempt hourly Program Secretary. The position is scheduled Monday through Friday, 8 a.m. to 4 p.m., and pays up to $19.31 per hour. The Program Secretary provides administrative and reception support, including greeting visitors, handling calls, assisting with scheduling and intake processes, preparing documents, maintaining records and databases, processing mail, and supporting financial and inventory tasks. The role also includes OASAS online reporting and preparing census, discharge, and monthly statistical reports. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Minimum of a high school diploma or GED.
Working knowledge of word processing.
Excellent spelling and grammar skills.
Aptitude for learning to operate electronic health records.
Customer service skills.
Proper phone etiquette.
Ability to work well both as part of a team and individually.

Responsibilities

Greet clients and visitors, determine their needs, and take appropriate action.
Answer telephone calls and take appropriate action.
Assist with scheduling assessments and, at times, produce schedules for counseling staff.
Assist with intake/admissions and discharge processes.
Prepare correspondence, memos, reports, and other documents.
Complete OASAS online reporting.
Maintain a daily census database and generate census and discharge reports.
Gather statistical information and submit monthly reports.
Process incoming mail and manage outgoing mail.
Manage petty cash accounts.
Gather financial information and forward it to the Financial Case Manager.
Perform money-handling and account-keeping responsibilities.
Set up and break down client charts.
Maintain facility files and records.
Maintain inventory and requisition supplies.
Perform other duties as assigned.

Benefits

11 paid holidays per calendar year.
Vacation, personal, and sick time, up to 200 hours per year to start.
Medical, dental, and vision insurance.
Flexible Spending Account and Health Savings Account options depending on medical plan.
AFLAC supplemental benefits.
Benefit buyout option if coverage is waived.
Voluntary short-term disability and life insurance.
Company-paid life insurance policy at two times annual salary.
Company-funded retirement plan.
401(k) option.
Tuition reimbursement program.
Partnership with Maria College offering a 40% discount on the CASAC program and various bachelor's degree programs for employees, spouses, domestic partners, and dependents.
Assistance with CASAC and/or licensing applications and exams.
Employee Assistance Program for employees and their families.
Legal/ID Shield insurance.