Program Relationship Manager

Zenus Bank

About The Position

Zenus is seeking a relationship management professional to manage and support a portfolio of fintech Program Managers that use its banking and payments infrastructure. The role calls for experience serving high-net-worth individuals or managing private banking relationships, with the ability to bring a comparable level of responsiveness, discretion, and attention to detail to business relationships. The Program Relationship Manager is the primary relationship contact for assigned Program Managers, coordinating onboarding and implementation across internal teams and providing ongoing support for account services, payments, foreign exchange, and platform capabilities. The role tracks and resolves service requests, coordinates escalations, conducts regular relationship reviews, supports documentation and compliance requests, identifies opportunities to expand relationships through approved services, and maintains accurate CRM records. It also communicates partner feedback internally to improve service delivery and the overall program experience. Success is measured by Program Manager satisfaction and retention, timely onboarding and service-request resolution, effective internal coordination, growth and adoption of approved services, and timely completion of documentation and relationship reviews.

Requirements

Three to five years of experience in relationship management, private banking, high-net-worth client services, commercial banking, or related financial services.
Experience delivering personalized, responsive service and managing complex client needs.
Strong communication, organization, problem-solving, and stakeholder management skills.
Familiarity with banking operations, domestic and international payments, and foreign exchange.
Working knowledge of KYC, AML, and client due diligence processes.
Ability to coordinate across teams and manage multiple priorities with consistent follow-through.
Comfort using digital banking platforms and CRM systems.

Nice To Haves

Experience working with fintechs, Program Managers, embedded banking, or banking-as-a-service programs.
Experience supporting international clients or cross-border financial services.
Fluency in English and Spanish.

Responsibilities

Serve as the primary relationship contact for assigned Program Managers and develop an understanding of their business models, program structures, and banking needs.
Coordinate onboarding and implementation with Compliance, Operations, Payments, Product, and Technology teams.
Provide ongoing relationship support across account services, payments, foreign exchange, and platform capabilities.
Track service requests, resolve issues, and coordinate escalations while keeping Program Managers informed.
Conduct regular relationship reviews covering program performance, service needs, outstanding items, and growth opportunities.
Help Program Managers understand documentation requirements, operational procedures, and available services.
Coordinate compliance information requests and periodic reviews, ensuring timely follow-up.
Identify opportunities to expand existing relationships through approved products and services.
Maintain accurate relationship records, action plans, and follow-up activities in the CRM.
Communicate partner feedback internally to improve service delivery and the overall program experience.