Program Practice Specialist

SCP Health•Lake Charles, LA

About The Position

The Program Practice Specialist manages day-to-day operations for a hospital-based practice and recommends improvements related to key performance indicators, client satisfaction, and provider satisfaction. The role supports administrative, clinical operations, scheduling, documentation, billing, referral development, and facility relations for designated service lines. It also coordinates with hospital leadership, clinicians, primary care providers, consulting specialists, and other facility personnel to support quality patient care and efficient use of resources. The position is based at Christus Ochsner St Patrick in Lake Charles, Louisiana. The anticipated annual base salary is $42,784–$58,816, with actual compensation determined by experience, qualifications, and internal equity considerations. The role requires a high school diploma or GED and at least two years of office management experience and two years of practice management or healthcare experience. A bachelor's degree is preferred.

Requirements

High school diploma or GED.
At least 2 years of office management experience.
At least 2 years of experience in practice management or healthcare.
Project management experience working within or alongside a hospital-based environment or functional areas.
Knowledge and understanding of ICD-10 and CPT coding.
Experience working in a professional or medical-based office environment.
Excellent verbal and written communication and organizational skills.
Ability to work autonomously and collaboratively in a team environment.
Ability to build effective relationships at all levels of the organization.
High attention to detail and follow-through.
Intermediate proficiency with Microsoft Office, including Outlook, Excel, and PowerPoint.

Nice To Haves

Bachelor's degree.

Responsibilities

Manage daily practice operations and recommend improvements relating to KPIs and client and provider satisfaction.
Handle administrative duties for service lines, including death certificates, documentation queries, committee notes and follow-up, virtual health cart support, and scheduling support and management.
Manage daily census and patient assignments, including EMR reconciliation.
Market services and the hospital to retain referral sources and develop new referrals and patient volumes.
Support audit and billing activities and review coding and charts for accurate documentation and billing in accordance with ICD-10 and CPT coding.
Promote client, primary care provider, patient, and provider satisfaction, as well as relationships with quality, case management, emergency department, and other facility teams.
Assist with satisfaction surveys for client and clinician teams.
Communicate satisfaction, growth, and discharge-summary follow-up results to primary care providers and consulting specialists.
Complete tracking forms designated for the Hospitalist Program.
Analyze and recommend improvements to employer and hospital leadership teams.
Identify on-site production, performance, or other issues and recommend improvement strategies.
Assist with monthly scheduling and prepare provider schedules for the designated client site.
Facilitate engagement of the Hospital Medicine Medical Director to support meeting participation and provider recruiting and retention targets.
Create and facilitate meeting agendas, summaries, and follow-up plans.
Establish and facilitate standing Hospital Medicine Committee meetings involving hospital administration and designated facility department managers and representatives.
Serve as a liaison between the employer and hospital personnel involved in the medical records process.
Oversee daily operations related to physician signatures, provider credentialing, completion of medical records, and daily billing.
Assist with onboarding new clinicians, including introductions, MSO support, badge access, and office setup.
Be available by phone or pager for schedule emergencies, patient complaints, or other facility issues.
Perform other duties assigned by leadership.