Program Practice Specialist

SCP Health•North Miami, FL

8d•$46,607 - $66,233•Onsite

About The Position

The Program Practice Specialist manages daily operations and administrative functions for a hospital-based practice, recommending improvements related to key performance indicators, client satisfaction, and provider satisfaction. The position supports service-line operations, patient census and assignments, scheduling, medical records, billing documentation, clinician onboarding, hospital and provider relations, and program quality. The role is based at Jackson North Medical Center in North Miami Beach, Florida.

Requirements

Experience working in a professional or medical-based office environment.
Excellent verbal and written communication and organizational skills.
Ability to work autonomously and collaboratively in a team environment.
Ability to build effective relationships at all organizational levels.
High attention to detail and follow-through.
Intermediate proficiency with Microsoft Office, including Outlook, Excel, and PowerPoint.
High school diploma or GED.
At least 2 years of office management experience.
At least 2 years of experience in practice management or healthcare.
Project management experience working within or alongside a hospital-based environment or functional areas.
Knowledge and understanding of ICD-10 and CPT coding.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Manage daily practice operations and recommend improvements related to KPIs and client and provider satisfaction.
Handle service-line administrative duties, including death certificates, documentation queries, committee notes and follow-up, virtual health cart support, and scheduling support and management.
Manage the daily census and patient assignments, including EMR reconciliation.
Market services and the hospital to retain referral sources and grow referrals and volumes.
Support audit and billing activities, and comply with ICD-10/CPT coding and chart-review practices to ensure accurate documentation and billing.
Support client, PCP, patient, and provider satisfaction, as well as quality, case management, emergency department, and other facility relations.
Assist with satisfaction surveys for client and clinician teams.
Communicate satisfaction and growth results, and discharge-summary follow-ups, to PCPs and consulting specialists.
Complete tracking forms designated for the Hospitalist Program.
Analyze and recommend improvements to employer and hospital leadership teams.
Identify on-site production, performance, or other issues and recommend improvement strategies.
Assist with monthly scheduling and completion of provider schedules for the designated client site.
Facilitate engagement of the HM Medical Director to support meeting participation and new-provider recruiting and retention targets.
Create and facilitate meeting agendas, summaries, and follow-up plans.
Establish and facilitate standing HM Committee meetings with hospital administration and designated facility department managers and representatives.
Liaise between the employer and hospital personnel involved in the medical records process.
Oversee physician signatures, provider credentialing, completion of medical records, and daily billing.
Assist with onboarding new clinicians, including introductions, MSO support, badge access, and office setup.
Be available by phone or pager for schedule emergencies, patient complaints, or other facility issues.
Perform other duties as deemed necessary and assigned by leadership.