Program Practice Specialist

SCP Health•North Miami Beach, FL

9d•$46,607 - $66,233•Onsite

About The Position

The Program Practice Specialist manages the daily operations of a hospital-based practice and recommends improvements related to key performance indicators, client satisfaction, and provider satisfaction. The role supports administrative, scheduling, census, documentation, billing, referral development, clinician onboarding, and hospital relationship activities for designated service lines. It works with employer and hospital leadership, clinicians, facility departments, primary care providers, consulting specialists, and other stakeholders to support quality patient care and efficient operations. The position is based at Jackson North Medical Center in North Miami Beach, Florida. It requires experience in office management and practice management or healthcare, project management exposure in or alongside a hospital-based environment, and knowledge of ICD-10 and CPT coding. A high school diploma or GED is required; a bachelor's degree is preferred.

Requirements

High school diploma or GED.
At least 2 years of office management experience.
At least 2 years of experience in practice management or healthcare.
Project management experience working within or alongside a hospital-based environment or functional areas.
Knowledge and understanding of ICD-10 and CPT coding.
Experience working in a professional or medical office environment.
Excellent verbal and written communication and organizational skills.
Ability to work autonomously and collaboratively in a team environment.
Ability to build effective relationships at all organizational levels.
High attention to detail and follow-through.
Intermediate proficiency with Microsoft Office, including Outlook, Excel, and PowerPoint.

Nice To Haves

Bachelor's degree.

Responsibilities

Manage daily practice operations and recommend improvements related to KPIs, client satisfaction, and provider satisfaction.
Handle service-line administrative duties, including death certificates, documentation queries, committee notes and follow-up, virtual health cart support, and scheduling support and management.
Manage daily census and patient assignments, including EMR reconciliation.
Market services and the hospital to retain referral sources and develop new referrals and volumes.
Support audit and billing work, and follow ICD-10/CPT coding and chart-review practices to promote accurate documentation and billing.
Improve client, PCP, patient, and provider satisfaction, as well as relationships with quality, case management, emergency department, and other facility teams; assist with client and clinician satisfaction surveys.
Communicate satisfaction and growth results, and discharge-summary follow-ups, to PCPs and consulting specialists.
Complete Hospitalist Program tracking forms, analyze results, and recommend improvements to employer and hospital leadership.
Identify onsite production, performance, and other issues, and recommend improvement strategies.
Assist with monthly scheduling and completion of provider schedules for the designated client site.
Facilitate engagement of the HM Medical Director to support meeting participation and provider recruiting and retention targets.
Create and facilitate meeting agendas, summaries, and follow-up plans.
Establish and facilitate standing HM Committee meetings involving hospital administration and designated facility department representatives.
Serve as liaison between the employer and hospital personnel involved in the medical records process.
Oversee daily operations involving physician signatures, provider credentialing, completion of medical records, and daily billing.
Assist with onboarding new clinicians, including introductions, MSO support, badge access, and office setup.
Be available by phone or pager for schedule emergencies, patient complaints, and other facility issues.
Perform other duties as assigned by leadership.