Practice Specialist

Weill Cornell Medical College•New York, NY

4d•$36 - $42•Onsite

About The Position

Under direction, the Practice Specialist oversees the daily clinical and administrative activities of the Female Urology Clinical Operations practice. The role supports effective practice operations and patient care, coordinates and develops clinical administrative staff, and serves as a subject matter expert in the electronic medical record system. It also supports faculty, patients, and staff with scheduling, training, procurement, facilities, and day-to-day office activities.

Requirements

High school diploma.
Approximately 3 years of prior related experience in an academic medical center.
Strong communication and interpersonal skills, including the ability to interact with multiple constituencies.
Ability to demonstrate professionalism in appearance, presentation, and demeanor.
Excellent customer service skills in person, via email, and on the telephone.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Assist with developing and implementing practice policies to improve operations and patient care activities.
Develop and implement procedures to collect co-payments or prior patient balances at the time of service.
Oversee clinical administrative staff by coordinating schedules, work assignments, evaluations, training, and development.
Serve as a subject matter expert in the electronic medical record system; assist providers and clinical staff with navigating records, troubleshooting issues, and improving efficiency.
Orient and train new employees in office policies and procedures.
Manage administrative and clinical calendars for faculty.
Coordinate faculty travel arrangements, registrations, and professional memberships.
Ensure patient forms are updated as needed.
Ensure staff training and certification requirements for regulatory compliance are up to date.
Manage procurement activities related to goods, services, and equipment as needed.
Manage disbursement and reimbursement activities as needed.
Troubleshoot patient and staff issues, refer difficult situations to managers, and escalate matters to Human Resources as needed.
Maintain inventories of supplies, equipment, and reagents; order items as authorized or escalate needs appropriately; receive supply orders and confirm delivery accuracy; and assist with cost control.
Ensure facilities and equipment are in proper working condition; coordinate preventive maintenance and repairs, perform minor repairs if qualified and needed, and advise on upgrades.
Assist with anticipating and arranging coverage during vacation, sick, or personal leave.
Oversee maintenance of exam rooms and patient waiting areas.
Participate in day-to-day office activities, including patient reception, registration, appointments, and other patient-care-related activities.
Perform other related duties as assigned.