Practice Quality Specialist

Covenant Health • Lewiston, ME

6d

About The Position

St. Mary's Regional Medical Center in Lewiston, Maine, is seeking a detail-oriented and motivated Practice Quality Specialist to support its Accountable Care Organization (ACO) and Integrated Medical Group quality initiatives. Under the supervision of the Quality Manager, the specialist works with providers, clinical staff, and practice leadership to monitor quality measures, identify gaps in patient care, and support initiatives to improve health outcomes across the patient population.

The role uses quality data, patient registries, electronic health records, and population health management systems to help ensure patients receive recommended screenings, testing, medication management, referrals, and preventive care. The specialist also supports care planning and follow-up, reviews performance reports, identifies workflow improvements, and provides education and support to providers and clinical staff. The position requires travel to offsite meetings as needed.

The position requires a high school diploma or GED and 3–5 years of related work experience. An associate degree in Medical Assisting or Medical Assistant certification is preferred. The compensation range is $22.63–$31.16; the displayed rate reflects the beginning of the pay scale, and an offer will reflect the candidate’s skills and experience.

Requirements

• High school diploma or GED required.
• Minimum of 3–5 years of related work experience required.
• Knowledge of medical terminology.
• Strong computer skills, including Microsoft Outlook, Word, Excel, and PowerPoint.
• Excellent organizational skills and attention to detail.
• Strong analytical, communication, and problem-solving abilities.
• Ability to work independently while collaborating effectively with providers and clinical teams.
• Ability to travel to offsite meetings as needed.

Nice To Haves

• Associate degree in Medical Assisting or Medical Assistant certification.
• Experience with the Epic electronic medical record.
• Knowledge of process improvement methodologies such as LEAN or Six Sigma.
• Experience with CMS/HEDIS quality measures and Patient-Centered Medical Home (PCMH) ambulatory quality measures.
• Experience with patient registries, population health management, or healthcare quality initiatives.

Responsibilities

• Support quality improvement initiatives and help ensure patients receive recommended screenings, testing, and medication management for chronic conditions.
• Manage patient registries and identify gaps in care to support improved population health and clinical outcomes.
• Coordinate pre-visit planning and follow-up to ensure patients receive appropriate testing, referrals, and preventive care.
• Review monthly quality reports and analyze performance related to quality measures and patient care goals.
• Identify opportunities to improve clinical workflows and recommend process improvements.
• Provide training, education, and ongoing support to providers and clinical staff regarding quality measures and related systems.
• Monitor quality performance and evaluate compliance with established improvement initiatives.
• Collaborate with practice managers, care managers, providers, and other team members to identify best practices and improve patient care.
• Serve as a communication link between clinical staff, providers, and organizational leadership.
• Participate in payer audits and assist with quality measure documentation and compliance.
• Use electronic health records, patient registries, and population health management systems to track and analyze clinical information.
• Travel to offsite meetings as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED