Program Practice Specialist

SCP Health•Lake Charles, LA

9d•$42,784 - $58,816•Onsite

About The Position

The Program Practice Specialist manages the daily operations and administrative functions of a hospital-based practice, supporting service lines, providers, and hospital relationships. The role monitors key performance indicators and client and provider satisfaction, identifies operational or performance issues, and recommends improvements to employer and hospital leadership. It also supports patient census and assignments, medical records and billing workflows, provider schedules, clinician onboarding, and hospital program meetings. The position is based at Christus Ochsner St Patrick in Lake Charles, Louisiana, and includes availability by phone or pager for schedule emergencies, patient complaints, or other facility issues.

Requirements

High school diploma or GED.
At least 2 years of office management experience.
At least 2 years of experience in practice management or healthcare.
Project management experience working within or alongside a hospital-based environment or functional areas.
Knowledge and understanding of ICD-10 and CPT coding.
Experience working in a professional or medical-based office environment.
Excellent verbal and written communication and organizational skills.
Ability to work autonomously and collaboratively in a team environment.
Ability to build effective relationships at all levels within the organization.
High attention to detail and follow-through.
Intermediate proficiency with Microsoft Office, including Outlook, Excel, and PowerPoint.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Manage daily practice operations and recommend improvements related to KPIs and client and provider satisfaction.
Handle service-line administrative duties, including death certificates, documentation queries, committee notes and follow-up, virtual health cart support, and scheduling support and management.
Manage the daily census and patient assignments, including EMR reconciliation.
Market services and the hospital to retain existing referral sources and grow new referrals and volumes.
Support co-workers with audits and billing, and comply with ICD-10/CPT coding and chart-review requirements to support accurate documentation and billing.
Promote client, PCP, patient, and provider satisfaction, as well as quality, case management, emergency department, and other facility relations; assist with satisfaction surveys for client and clinician teams.
Communicate with PCPs and consulting specialists about satisfaction and growth results and discharge-summary follow-ups.
Complete Hospitalist Program tracking forms, analyze results, and recommend improvements to employer and hospital leadership.
Identify on-site production, performance, or other issues and recommend improvement strategies.
Assist with monthly scheduling and complete provider schedules for the designated client site to support quality patient care and efficient resource use.
Facilitate engagement of the HM Medical Director to support meeting participation and provider recruiting and retention targets.
Create and facilitate meeting agendas, summaries, and follow-up plans.
Establish and facilitate standing HM Committee meetings with hospital administration and designated facility department managers and representatives.
Liaise between the employer and hospital personnel involved in the medical records process.
Oversee daily operations related to physician signatures, provider credentialing, completion of medical records, and daily billing.
Assist with onboarding new clinicians, including introductions, MSO support, badge access, and office setup.
Be available by phone or pager for schedule emergencies, patient complaints, or other facility issues.
Perform other duties assigned by leadership.