Program & Network Manager

Vizient•Chicago, IL

1d•$68,500 - $116,300

About The Position

The Program & Network Manager coordinates and executes Pharmacy Network programs, initiatives, and meetings to strengthen client engagement and deliver high-quality experiences. The role builds relationships with healthcare pharmacy leaders, manages program activities, and collaborates with cross-functional teams to support timely execution and operational excellence. It uses data, technology, and continuous improvement practices to enhance program effectiveness, client satisfaction, and organizational efficiency. The position serves as a primary contact for Pharmacy Network clients, including chief pharmacy executives and health system pharmacy leaders. It coordinates virtual and in-person meetings, client communications, onboarding, engagement activities, program information, reporting, calendars, and operational details. The manager also identifies process improvements and uses approved AI and digital tools while maintaining appropriate oversight and data confidentiality. Relevant degree is preferred, and an MBA is desired. At least two years of relevant experience is required; healthcare industry experience is preferred. The role requires willingness to travel. The estimated salary range is $68,500 to $116,300, and the position is incentive eligible.

Requirements

At least 2 years of relevant experience.
Strong interpersonal, relationship management, and client service skills, including the ability to collaborate effectively with senior leaders and cross-functional teams.
Ability to independently coordinate multiple projects, prioritize competing deadlines, anticipate needs, and drive activities through completion.
Excellent organizational, problem-solving, written and verbal communication skills, attention to detail, and sound judgment.
Proficiency with Microsoft Office applications, including Excel, PowerPoint, Outlook, Copilot, and Teams, with the ability to maintain accurate data, prepare reports, and summarize trends.
Experience using digital meeting platforms, collaboration tools, and approved AI technologies to improve productivity and workflow efficiency.
Willingness to travel.

Nice To Haves

Relevant degree.
MBA.
Healthcare industry experience.
Experience with Salesforce or other CRM platforms.

Responsibilities

Coordinate and execute assigned Pharmacy Network programs, initiatives, and meetings, including project plans, timelines, deliverables, resources, and follow-up activities.
Serve as a primary point of contact for Pharmacy Network clients, including chief pharmacy executives and health system pharmacy leaders, to address needs, facilitate onboarding, and connect clients with relevant resources.
Plan and coordinate virtual and in-person meetings, including scheduling, registration, logistics, speaker coordination, content preparation, continuing education, communications, and post-meeting activities.
Monitor client participation, satisfaction, onboarding, and engagement to identify outreach opportunities and coordinate activities that strengthen relationships and retention.
Collaborate with cross-functional teams, including meeting planning, continuing education, communications, analytics, technology, and subject-matter experts, to align resources and ensure seamless program execution.
Maintain accurate client and program information in Salesforce or other approved CRM systems, and prepare reports summarizing engagement, participation, satisfaction, and program performance.
Coordinate client communications, newsletters, meeting materials, community platform content, and digital resources to ensure accuracy, timeliness, and alignment with program objectives.
Manage program calendars, support budget forecasting, monitor meeting expenses, and coordinate operational activities to ensure accurate and timely completion.
Identify and implement opportunities to streamline workflows, standardize processes, improve efficiency, and enhance the client experience.
Utilize approved AI and digital tools to support communications, information synthesis, meeting preparation, reporting, and routine workflows while maintaining appropriate oversight and data confidentiality.