Technical Program Manager, Network

AHEAD

4d•$180,000 - $230,000

About The Position

The Technical Program Manager leads complex, multi-workstream technology programs that span related projects and teams across an engagement lifecycle. The role aligns customer outcomes, solution strategy, commercial commitments, integrated delivery plans, and execution across AHEAD. It operates across Pre-Sales, Sales, Delivery, Practices, Resource Management, Finance, partners, and customer leadership to shape opportunities, establish program operations, coordinate project and workstream leaders, manage dependencies and financial outcomes, and provide executive visibility for timely decisions and value realization. The role leads program shaping and commercial planning; mobilization and governance; technical delivery across infrastructure, cloud, network, security, platform, data center, and related environments; financial management and controls; executive stakeholder communications; risk, issue, dependency, and change leadership; and transition, value realization, and continuous improvement. It is accountable for connecting program commitments with delivery and lifecycle operations, managing program health and outcomes, guiding project and workstream leaders, and improving scalable program delivery practices.

Requirements

Bachelor’s degree in project management, business, engineering, information technology, or a related field; equivalent experience is considered.
At least 8 years of experience leading complex technology projects, programs, or multi-workstream initiatives in professional services, consulting, systems integration, managed services, or a related technology environment.
Demonstrated experience directly leading large, complex programs from opportunity shaping and solution definition through execution, transition, and value realization.
Experience coordinating multiple related projects, technical workstreams, delivery teams, vendors, and stakeholders with complex interdependencies.
Experience partnering with Pre-Sales and Sales to develop program scope, estimates, staffing models, pricing inputs, statements of work, and delivery assumptions.
Strong understanding of program financial management, including budgets, forecasts, labor utilization, margin drivers, change control, revenue or billing milestones, and estimate-to-complete.
Technical fluency across enterprise infrastructure, cloud, networking, security, platforms, data center, or related lifecycle management services, with the ability to lead technical discussions without acting as the solution architect or hands-on engineer.
Proven ability to establish program governance, integrated plans, executive reporting, risk and issue management, dependency management, and decision processes.
Experience coaching or guiding project managers, workstream leads, technical leads, or cross-functional delivery teams.
Excellent written, verbal, presentation, facilitation, and executive communication skills.
Ability to operate in a fast-paced, matrixed environment, balance strategic thinking with hands-on execution, and influence outcomes without direct authority.

Nice To Haves

10 or more years of experience leading large, multi-million-dollar technology programs, ideally in professional services, systems integration, consulting, or managed services.
PMP, PgMP, PMI-ACP, PRINCE2, or comparable project or program management certification.
ITIL certification or practical experience with service transition, operational readiness, and IT service management practices.
Experience with commercial contracts, statements of work, change orders, vendor management, and customer negotiations.
Experience using professional services automation, financial, resource management, project portfolio, and reporting tools.
Cloud, infrastructure, networking, security, or other relevant technical certifications.
Experience leading multi-year transformation, modernization, migration, or lifecycle management programs across multiple practices or delivery organizations.
Experience applying Agile, hybrid, or other scaled delivery approaches across multiple teams or workstreams.

Responsibilities

Lead program-level shaping of complex lifecycle management programs with Pre-Sales, Sales, Architects, Technical Leads, Practice leaders, and customer stakeholders.
Translate customer objectives into integrated program structures of projects, workstreams, milestones, outcomes, dependencies, and decision points.
Develop and validate program assumptions, schedules, delivery approaches, staffing strategies, resource forecasts, labor mix, partner or vendor inputs, and pricing recommendations.
Assess feasibility, challenge solution and schedule assumptions, identify risks and tradeoffs, and support proposals, solution reviews, statements of work, estimates, executive presentations, and internal approvals.
Ensure disciplined transition from opportunity shaping to delivery, including clear communication of scope, assumptions, commitments, risks, and decisions.
Collaborate with the PMO to establish program charters, integrated master plans, governance models, roles, decision rights, communications, escalations, reporting, and RAID processes.
Coordinate resource forecasting and align project managers, workstream leads, technical teams, partners, and customer stakeholders around outcomes, sequencing, dependencies, and success measures.
Confirm program readiness across staffing, customer access, environments, procurement, vendors, technical prerequisites, operations, and approvals.
Define program standards for reporting, dependency management, risk escalation, change control, quality, acceptance, and decision documentation; establish KPIs and dashboards.
Coach and support project managers and workstream leads while maintaining accountability for integrated outcomes.
Lead execution of large lifecycle management programs across infrastructure, cloud, network, security, platform, data center, and related technology environments.
Coordinate projects, technical workstreams, delivery teams, partners, and vendors with interdependencies and shared milestones; partner with technical leaders to sequence work and resolve constraints.
Manage the integrated schedule and critical path, track scope, schedule, budget, quality, acceptance criteria, and outcomes, and drive corrective action when performance deviates.
Manage the relationship between program commitments and lifecycle operations, including implementation, knowledge transfer, transition to run or managed services, and post-go-live stabilization.
Assess technical environments and operational processes to define initiatives that enhance service delivery and improve program execution; resolve or escalate systemic impediments.
Own program governance and transparent reporting on health, scope, schedule, finances, resources, risks, issues, dependencies, decisions, and customer outcomes.
Manage program financials, including labor burn, forecasts, estimate-to-complete, revenue or billing milestones, margin drivers, invoicing readiness, and variances.
Control scope through documented change management, evaluating impacts to schedules, resources, pricing, commercial terms, dependencies, and value realization.
Coordinate vendor and partner performance, obligations, dependencies, and escalations; ensure execution follows contractual, security, quality, compliance, and operational requirements.
Use dashboards, KPIs, and data insights to identify trends, improve predictability, and surface issues affecting profitability, utilization, customer satisfaction, delivery quality, or future opportunities.
Build trusted relationships with customer sponsors and executive stakeholders, Sales, Pre-Sales, Delivery, Practice leaders, technical teams, vendors, and shared services.
Communicate complex technical and commercial information clearly for alignment and decision-making; provide executive reports on progress, milestones, decisions, risks, impacts, actions, and recovery plans.
Lead internal and client program business reviews, steering committees, executive checkpoints, cross-workstream decisions, and escalation forums, documenting outcomes and driving timely decisions.
Set expectations, manage tradeoffs, influence without formal authority, protect customer relationships and commitments, and represent AHEAD professionally.
Maintain program-level risk, issue, and problem management processes, assigning owners, due dates, mitigation actions, escalation paths, and resolution criteria.
Identify risks from interdependencies, sequencing, resource constraints, technical complexity, vendor performance, commercial terms, or organizational change; lead integrated recovery planning and coordinate program-level changes.
Surface systemic delivery gaps and recommend improvements to methods, handoffs, tools, governance, and organizational practices.
Lead program closeout and value realization, including acceptance, financial reconciliation, benefits tracking, documentation, customer feedback, lessons learned, and administrative completion.
Prepare customers and operational teams for transition, support, lifecycle operations, warranty, managed services, or ongoing improvement activities.
Apply lessons learned to improve estimating, scoping, handoffs, and delivery; develop repeatable processes, templates, and governance artifacts.
Partner with Sales, Pre-Sales, and Delivery to identify follow-on needs and expansion opportunities without compromising program integrity.
Contribute to the maturity of AHEAD program management standards, technical delivery practices, tools, playbooks, and quality controls.