Program Manager - On Site

Vanderbilt University Medical Center•Nashville, TN

1d•Onsite

About The Position

The Program Manager plans, develops, and executes ongoing programs that support a significant segment of Vanderbilt Health, with occasional guidance. The role leads program creation, coordination, and day-to-day execution; monitors budgets and financial performance; trains and supports program contributors; and promotes program growth and expansion through relationship-building, process improvement, and a focus on quality and outcomes. This position supports community-facing work for Ob-Gyn, including partnerships and referral networks across the service region, community engagement, resource coordination, client access to community resources, managed care organization (MCO) processes, outreach, and partner and supply databases. The role is based at Vanderbilt Medical Center North, with local travel to Vanderbilt One Hundred Oaks and other Nashville-area office locations. The schedule is Monday through Friday during standard daytime business hours.

Requirements

Bachelor’s degree or equivalent experience.
At least 3 years of relevant work experience.
Ability to plan, organize, and manage resources to achieve program goals and objectives.
Ability to monitor costs, expenses, and revenue and manage them in relation to budgeted amounts.
Ability to identify, analyze, and improve business processes.
Ability to influence peers and contribute to team goals.
Ability to build relationships through professional and community contacts.
Knowledge of quality management processes.
Ability to work Monday through Friday during standard daytime business hours and travel locally to Vanderbilt One Hundred Oaks and other Nashville-area office locations.

Responsibilities

Oversee the creation, coordination, and execution of the program.
Manage the program budget and monitor costs, expenses, revenue, and financial performance.
Provide training, guidance, and support to individuals contributing to the program.
Promote program growth and expansion.
Develop and maintain community partnerships.
Expand referral networks throughout the service region.
Coordinate community engagement activities.
Participate in the community advisory working group.
Maintain active community resource organization and service lists for each county, cross-referencing services by domain across counties.
Assist social workers with client access to and facilitation of Community Compass.
Partner with the program nurse to review the monthly MCO client list.
Complete MCO benefit forms.
Identify service gaps and strategic opportunities.
Conduct community partner needs assessments.
Support outreach campaigns and educational initiatives.
Maintain the partner database.
Work with Firefly to maintain the patient incentive supply system and resource inventories.
Improve processes and support quality management.