Program Manager, Digital Services & AI Solutions

NCR Corporation•Atlanta, GA

About The Position

The Program Manager will lead execution of NCR Voyix’s strategic technology-enabled service offerings, including Application Managed Services, Service Companion, AI-powered Customer Support solutions, and future digital service initiatives. Reporting to the Executive Director, Strategy & Transformation, this is an individual contributor role that connects Product, Engineering, Operations, Services, Customer Support, and Commercial teams. The role translates strategy into execution by structuring ambiguous initiatives, developing actionable plans, aligning stakeholders, and driving complex work through delivery. The ideal candidate combines business judgment with experience working alongside technology product and software development teams. They identify what needs to happen next, establish plans and ownership, and help move technology products and digital services from concept to implementation and completion.

Requirements

Experience working directly with software development, product management, product operations, technical program management, or technology transformation teams.
Strong understanding of how technology products are developed, launched, and supported.
Comfort engaging with technical teams and translating technical concepts into business actions and decisions.
Ability to take ambiguous objectives and identify key workstreams, stakeholders, decisions, dependencies, and actions.
Ability to bring structure, clarity, and direction to complex situations and anticipate challenges before they affect outcomes.

Nice To Haves

Background in Strategy & Operations, Product Operations, Technical Program Management, Product Management, Technology Strategy & Execution, Business Architecture, Digital Transformation, Management Consulting, or a Chief of Staff organization supporting technology, product, or operational leaders.
Experience at a top-tier strategy consulting firm (MBB) or a leading technology-focused consulting organization.
Experience in fintech, payments, SaaS, enterprise software, retail technology, or technology-enabled services.
Experience in product-led organizations that develop, launch, and scale software products and digital solutions.
Industry experience in payments, managed services, customer support technologies, AI-enabled products, SaaS, or enterprise software.

Responsibilities

Lead planning and execution of technology-enabled service initiatives, including Application Managed Services, Service Companion, AI Customer Support solutions, and future digital offerings.
Translate strategic objectives into actionable plans, milestones, deliverables, ownership models, and implementation roadmaps.
Drive alignment and execution across Product, Engineering, Operations, Services, Support, and Commercial teams.
Identify risks, dependencies, decisions, and resource needs to keep initiatives on track.
Partner with Product Managers, Software Engineers, Architects, and operational leaders to understand product roadmaps and implementation plans.
Bridge business and technical teams to ensure solutions meet customer and business objectives.
Support pilots, launches, adoption planning, and operational readiness activities.
Create executive presentations, business cases, implementation plans, status updates, and recommendations.
Facilitate decision-making by articulating options, tradeoffs, risks, and recommended actions.
Support strategic planning and prioritization efforts across the organization.