Program Manager, AI and Digital Engagement

UChicago Medicine•Chicago, IL

2d•$133,700 - $155,900•Remote

About The Position

The Program Manager of AI and Digital Engagement leads workforce engagement and training strategies that advance UChicago Medicine’s digital transformation priorities, including artificial intelligence and emerging digital health technologies. The role translates enterprise strategy into coordinated programs that build workforce readiness, engagement, adoption, and sustained use of digital capabilities. It serves as a strategic connector among technology teams, clinical and operational leaders, and frontline staff, using workforce insights, adoption data, and performance measures to identify barriers, influence priorities, and improve the digital experience and organizational impact. The position oversees education and enablement programs, leads complex cross-functional transformation initiatives, and establishes program governance and measures of success. It also builds networks of champions and creates workforce listening and communication approaches that support adoption and sustainment. The position is primarily work from home, requires the employee to be based in the Chicagoland area, and requires onsite attendance as needed.

Requirements

Bachelor’s degree required.
5–7+ years of progressive experience in project management, change management, healthcare technology, or related work, including leading initiatives in complex, matrixed organizations.
Excellent organizational, interpersonal, and professional communication skills.
Strong strategic, analytical, and problem-solving skills.
Strong stakeholder management and facilitation skills.
Strong organizational and program management skills.
Ability to operate independently and navigate ambiguity.
Ability to learn quickly and apply emerging technologies.
Knowledge of change management, adult learning theories, and workforce adoption principles, and ability to apply them.
Ability to use data, feedback, and performance measures to evaluate adoption, identify opportunities, and inform decisions.
Proficiency with Microsoft Office and other tools used to support program management, analysis, communication, and collaboration.

Nice To Haves

Master’s degree in organizational development, education, nursing, instructional design, or a related clinical field.

Responsibilities

Lead workforce readiness, enablement, and adoption strategies for digital and AI-enabled tools and workflows across clinical, operational, and administrative populations.
Design and oversee education and enablement programs, including live learning, e-learning, job aids, and simulation.
Apply change management, adult learning, and workforce adoption principles to tailor approaches to audiences, workflows, and levels of digital readiness.
Partner with clinical education, nursing professional development, human resources, operational leadership, and other teams to integrate digital and AI capabilities into organizational infrastructure.
Establish and monitor measures of workforce readiness, competency, utilization, and adoption; analyze results and recommend interventions to address gaps.
Evaluate and refine enablement strategies using adoption data, workforce feedback, organizational priorities, and evolving technologies.
Connect educational teams across the health system and relevant Biological Science Division teams, including nursing, the simulation center, and human resources.
Translate enterprise digital and AI priorities into transformation roadmaps, workplans, milestones, governance structures, and measurable outcomes.
Lead complex cross-functional digital transformation initiatives from strategy and readiness through implementation, adoption, optimization, and sustainment.
Partner with the Center for Digital Transformation, AI Governance, Data Governance, IT, clinical informatics, and operational leaders to prioritize initiatives, manage dependencies, and align efforts with organizational priorities.
Establish and maintain program governance, executive-level reporting, risk and issue management, success measures, and escalation pathways.
Use data, performance measures, and stakeholder insights to assess progress, identify barriers, and recommend strategic or operational adjustments.
Navigate ambiguity and competing priorities, exercising judgment to advance work and escalate decisions appropriately.
Represent the AI and digital engagement program in committees, councils, and leadership forums.
Serve as a strategic connector between technology teams, clinical and operational leaders, and the workforce to ensure transformation efforts reflect user needs, organizational priorities, and operational realities.
Build and lead networks of champions, super-users, and liaisons to support peer engagement, adoption, feedback, and sustainment.
Establish workforce listening mechanisms, such as surveys, focus groups, and listening sessions, to identify sentiment, workflow concerns, knowledge gaps, and adoption barriers.
Synthesize workforce feedback, adoption data, and operational insights into actionable recommendations for technology, product, clinical, and operational leaders.
Develop and deliver audience-specific communications that translate complex digital concepts and transformation priorities into actionable messages for executives, leaders, and frontline teams.
Influence stakeholders across organizational boundaries without direct authority, facilitating alignment and resolving barriers to successful transformation.
Perform other duties as assigned in support of departmental and organizational priorities.