Program Manager, West Market Unit
About The Position
The Program Manager will lead complex customer engagements and programs for SAP’s Customer Value Group, overseeing multiple project lifecycles and guiding teams through challenges to support long-term customer satisfaction. The role is based in Palo Alto and works with global accounts and cross-regional delivery teams. It includes end-to-end program planning and execution, shaping delivery approaches, managing stakeholder relationships and escalations, supporting business development, and mentoring project managers. The position contributes to delivery best practices across teams and to SAP’s approach to delivering large-scale customer programs.
Requirements
- Deep knowledge of program management disciplines, including lifecycle management, value and benefits management, governance, stakeholder collaboration, and integration management.
- Ability to manage complex contractual constructs, program financials—including forecasting and revenue tracking—and competing delivery priorities across enterprise-scale engagements.
- Demonstrated experience delivering SAP solutions in Fortune 500 or equivalent enterprise environments.
- Proven ability to build trusted executive-level relationships and resolve escalations across organizational and political boundaries.
- Skill in scoping and estimating engagements, assessing and communicating risk, and defining delivery models.
- Bachelor’s degree or equivalent work experience.
- Strategic thinking, business understanding, influencing skills, emotional intelligence, and confidence working through complex problems.
- Comfort using AI tools, including agentic AI, in day-to-day work; crafting effective inputs, automating routine tasks, evaluating AI-generated outputs, and leading adoption of AI practices within teams.
Responsibilities
- Own end-to-end interaction and program planning, including scope, schedule, budget, and quality from kickoff through completion.
- Lead complex customer engagements and programs and oversee multiple project lifecycles.
- Guide teams through delivery challenges and help ensure long-term customer satisfaction.
- Define and shape delivery models for customer engagements, including on-site and remote approaches and Max Attention Next Generation services.
- Build relationships with senior stakeholders and address political, resource, budgeting, and legal issues affecting program outcomes.
- Lead proposal and offer development to support business development and win new SAP engagements with managed risk.
- Carry responsibility across Opportunity Management, Delivery, Business Development, Coaching/Mentoring, and Knowledge Management.
- Mentor project managers and support people development activities in partnership with their line managers.
- Influence delivery best practices across teams.
Benefits
- SAP describes a culture of inclusion, health and well-being, and flexible working models.
- Variable incentive opportunities and additional benefits may be provided where applicable, subject to relevant plans and policies; the posting refers candidates to SAP North America Benefits for details.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
