Program Manager, West Market Unit
About The Position
The Program Manager leads complex customer engagements and programs for SAP’s Customer Value Group, managing multiple project lifecycles and ensuring long-term customer satisfaction. Based in Palo Alto, the role works with global accounts and cross-regional delivery teams to deliver complex SAP transformations. It is responsible for end-to-end program planning and execution, including scope, schedule, budget, quality, delivery model design, stakeholder relationships, risk management, and business development. The Program Manager also mentors project managers and helps shape delivery best practices across teams.
Requirements
- Deep knowledge of program management disciplines, including lifecycle management, value and benefits management, governance, stakeholder collaboration, and integration management.
- Ability to manage complex contractual constructs, program financials including forecasting and revenue tracking, and competing delivery priorities across enterprise-scale engagements.
- Demonstrated experience delivering SAP solutions in Fortune 500 or equivalent enterprise environments.
- Proven track record building trusted executive-level relationships and resolving escalations across organizational and political boundaries.
- Skill in scoping and estimating engagements, assessing and communicating risk, and defining delivery models, including on-site, remote, and Max Attention Next Generation compositions.
- Bachelor's degree or equivalent work experience.
- Strategic thinking, business understanding, influencing skills, emotional intelligence, and confidence working through complex problems.
- Comfort using AI tools, including agentic AI, in day-to-day work; crafting effective inputs, automating routine tasks, evaluating AI-generated outputs, and leading adoption of AI practices within teams.
Responsibilities
- Own interaction and program planning end-to-end, including scope, schedule, budget, and quality from kickoff through completion.
- Lead complex customer engagements and programs, oversee multiple project lifecycles, guide teams through challenges, and ensure long-term customer satisfaction.
- Define and shape customer engagement delivery models, composing on-site and remote approaches, including Max Attention Next Generation services.
- Build formal and informal relationships with senior stakeholders and address political, resource, budgeting, and legal issues affecting program outcomes.
- Lead proposal and offer development to support business development and win new SAP engagements with managed risk.
- Carry responsibility across Opportunity Management, Delivery, Business Development, Coaching/Mentoring, and Knowledge Management.
- Mentor project managers and support people development activities in partnership with respective line managers.
- Influence delivery best practices across teams.
Benefits
- Flexible working models
- Health and well-being support
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What This Job Offers
Job Type
Full-time
Career Level
Senior
