Program Manager, West Market Unit
About The Position
The Program Manager will lead complex SAP customer engagements and programs for SAP's Customer Value Group, overseeing multiple project lifecycles and ensuring long-term customer satisfaction. Based in Palo Alto, the role works with global accounts and cross-regional delivery teams. It is responsible for end-to-end program planning and execution, including scope, schedule, budget, and quality; shaping delivery models; managing customer and executive relationships; supporting business development and proposals; and mentoring project managers. The position also contributes to delivery best practices and people development across teams.
Requirements
- Deep knowledge of program management disciplines, including lifecycle management, value and benefits management, governance, stakeholder collaboration, and integration management.
- Ability to manage complex contractual constructs, program financials including forecasting and revenue tracking, and competing delivery priorities across enterprise-scale engagements.
- Demonstrated experience delivering SAP solutions in Fortune 500 or equivalent enterprise environments.
- Proven ability to build trusted executive-level relationships and resolve escalations across organizational and political boundaries.
- Skill in scoping and estimating engagements, assessing and communicating risk, and defining delivery models, including on-site, remote, and Max Attention Next Generation compositions.
- Bachelor's degree or equivalent work experience.
- Comfort using AI tools, including agentic AI, in day-to-day work, evaluating AI-generated outputs, and leading adoption of AI practices within teams.
- Strategic thinking, business understanding, influencing skills, emotional intelligence, and confidence working through complex problems.
Responsibilities
- Own end-to-end interaction and program planning, including scope, schedule, budget, and quality from kickoff through completion.
- Lead complex customer engagements and programs and oversee multiple project lifecycles.
- Guide teams through challenges and ensure long-term customer satisfaction.
- Define and shape customer engagement delivery models, including on-site and remote approaches and Max Attention Next Generation services.
- Build formal and informal relationships with senior stakeholders and address political, resource, budgeting, and legal issues affecting program outcomes.
- Lead proposal and offer development to support business development and win new SAP engagements with managed risk.
- Manage responsibilities across Opportunity Management, Delivery, Business Development, Coaching/Mentoring, and Knowledge Management.
- Mentor project managers and support people development in partnership with their line managers.
- Influence delivery best practices across teams.
Benefits
- Flexible working models
- Health and well-being support
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What This Job Offers
Job Type
Full-time
Career Level
Senior
