Program Manager, West Market Unit
About The Position
The Program Manager will lead complex SAP customer engagements and programs, oversee multiple project lifecycles, guide teams through challenges, and help ensure long-term customer satisfaction. The role owns end-to-end program planning and execution, including scope, schedule, budget, and quality from kickoff through completion. It shapes delivery models using on-site and remote approaches, including Max Attention Next Generation services, and builds trusted relationships with senior stakeholders to address issues that may affect program outcomes. The role also leads proposal and offer development to support business development and win new SAP engagements with managed risk. It carries responsibilities across opportunity management, delivery, business development, coaching and mentoring, and knowledge management. The Program Manager mentors project managers and supports their development in partnership with line managers, while influencing delivery best practices across teams. The position is part of SAP's Customer Value Group, a global services and consulting community working directly with enterprise customers on complex SAP transformations. Based in Palo Alto, the role works with global accounts and cross-regional delivery teams.
Requirements
- Expertise leading complex customer programs, managing escalations, and mentoring others in delivery excellence.
- Deep knowledge of program management disciplines, including lifecycle management, value and benefits management, governance, stakeholder collaboration, and integration management.
- Ability to manage complex contractual constructs and program financials, including forecasting and revenue tracking, while managing competing delivery priorities across enterprise-scale engagements.
- Demonstrated experience delivering SAP solutions in Fortune 500 or equivalent enterprise environments.
- Proven ability to build trusted executive-level relationships and resolve escalations across organizational and political boundaries.
- Skill in scoping and estimating engagements, assessing and communicating risk, and defining delivery models.
- Bachelor's degree or equivalent work experience.
- Strategic thinking, business understanding, influencing skills, emotional intelligence, and confidence working through complex problems.
- Comfort using AI tools, including agentic AI, in day-to-day work; crafting effective inputs, automating routine tasks, evaluating AI-generated outputs, and leading adoption of AI practices within teams.
Responsibilities
- Lead complex customer engagements and programs and oversee multiple project lifecycles.
- Own end-to-end interaction and program planning, including scope, schedule, budget, and quality from kickoff through completion.
- Guide teams through challenges and help ensure long-term customer satisfaction.
- Define and shape delivery models, including on-site and remote approaches and Max Attention Next Generation services.
- Build formal and informal relationships with senior stakeholders and address political, resource, budgeting, and legal issues affecting program outcomes.
- Lead proposal and offer development to support business development and win new SAP engagements with managed risk.
- Carry responsibility across opportunity management, delivery, business development, coaching and mentoring, and knowledge management.
- Mentor project managers and support people development in partnership with their respective line managers.
- Influence delivery best practices across teams.
Benefits
- Flexible working models
- Variable incentive opportunities may be provided where applicable, subject to the terms of relevant plans and policies.
- Additional benefits may be provided, subject to the terms of relevant plans and policies.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
