Program Manager, West Market Unit

SAP Careers•Newport Beach, CA

2d•$173,000 - $294,100•Onsite

About The Position

The Program Manager will lead complex customer engagements and programs within SAP’s Customer Value Group, overseeing multiple project lifecycles and ensuring customer satisfaction. The role is based in Palo Alto and works with global accounts and cross-regional delivery teams. It includes shaping delivery models, managing program plans and outcomes, supporting business development, and mentoring project managers. The position also influences delivery practices across teams and contributes to customer transformations and SAP’s evolving approach to delivering services at scale.

Requirements

Deep knowledge of program management disciplines, including lifecycle management, value and benefits management, governance, stakeholder collaboration, and integration management.
Ability to manage complex contractual constructs, program financials—including forecasting and revenue tracking—and competing delivery priorities across enterprise-scale engagements.
Demonstrated experience delivering SAP solutions in Fortune 500 or equivalent enterprise environments.
Proven ability to build trusted executive-level relationships and resolve escalations across organizational and political boundaries.
Skill in scoping and estimating engagements, assessing and communicating risk, and defining delivery models.
Bachelor’s degree or equivalent work experience.
Strategic thinking, business understanding, influencing skills, emotional intelligence, and confidence working through complex problems.
Comfort using AI tools, including agentic AI, in day-to-day work; crafting effective inputs, automating routine tasks, evaluating AI-generated outputs, and leading AI practice adoption within teams.

Responsibilities

Own end-to-end interaction and program planning, including scope, schedule, budget, and quality from kickoff through completion.
Define and shape customer engagement delivery models, including on-site and remote approaches and Max Attention Next Generation services.
Build formal and informal relationships with senior stakeholders and address political, resource, budgeting, and legal issues affecting program outcomes.
Lead proposal and offer development to support business development and win new SAP engagements while managing risk.
Carry responsibility across Opportunity Management, Delivery, Business Development, Coaching/Mentoring, and Knowledge Management.
Mentor project managers and support people development activities in partnership with their line managers.
Oversee multiple project lifecycles, guide teams through challenges, and ensure long-term customer satisfaction.
Influence delivery best practices across teams.