Program Manager, West Market Unit
About The Position
The Program Manager will lead complex customer engagements and programs for SAP’s Customer Value Group, overseeing multiple project lifecycles and ensuring delivery quality and long-term customer satisfaction. Based in Palo Alto, the role works with global accounts and cross-regional delivery teams, shaping delivery approaches and helping SAP deliver enterprise transformations at scale. The position includes mentoring project managers and influencing delivery best practices across teams. The Program Manager owns end-to-end program planning, including scope, schedule, budget, and quality from kickoff through completion. The role shapes delivery models that combine on-site and remote approaches, including Max Attention Next Generation services; builds trusted relationships with senior stakeholders; addresses issues affecting program outcomes; and leads proposal and offer development to support new SAP engagements. Responsibilities span opportunity management, delivery, business development, coaching and mentoring, and knowledge management. SAP expects candidates to be comfortable using AI tools, including agentic AI, in daily work—crafting effective inputs, automating routine tasks, evaluating AI-generated outputs, and encouraging adoption of AI practices within their teams.
Requirements
- Deep knowledge of program management disciplines, including lifecycle management, value and benefits management, governance, stakeholder collaboration, and integration management.
- Ability to manage complex contractual constructs, program financials—including forecasting and revenue tracking—and competing delivery priorities across enterprise-scale engagements.
- Demonstrated experience delivering SAP solutions in Fortune 500 or equivalent enterprise environments.
- Proven ability to build trusted executive-level relationships and resolve escalations across organizational and political boundaries.
- Skill in scoping and estimating engagements, assessing and communicating risk, and defining delivery models, including on-site, remote, and Max Attention Next Generation compositions.
- Bachelor’s degree or equivalent work experience.
- Strategic thinking, business understanding, influencing skills, emotional intelligence, and confidence working through complex problems.
- Comfort using AI tools, including agentic AI, in day-to-day work.
Responsibilities
- Lead complex customer engagements and programs and oversee multiple project lifecycles.
- Own end-to-end interaction and program planning, including scope, schedule, budget, and quality from kickoff through completion.
- Define and shape customer delivery models, combining on-site and remote approaches, including Max Attention Next Generation services.
- Build formal and informal relationships with senior stakeholders and address political, resource, budgeting, and legal issues affecting program outcomes.
- Lead proposal and offer development to support business development and win new SAP engagements with managed risk.
- Guide teams through challenges and ensure long-term customer satisfaction.
- Mentor project managers and support people development activities in partnership with their line managers.
- Influence delivery best practices across teams.
- Contribute across opportunity management, delivery, business development, coaching and mentoring, and knowledge management.
- Use AI tools in daily work, evaluate AI-generated outputs, and support adoption of AI practices within teams.
Benefits
- Flexible working models
- Health and well-being focus
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What This Job Offers
Job Type
Full-time
Career Level
Senior
