Program Manager, West Market Unit
About The Position
The Program Manager will lead complex customer engagements and programs for SAP’s Customer Value Group, overseeing multiple project lifecycles and ensuring long-term customer satisfaction. The role is based in Palo Alto and works with global accounts and cross-regional delivery teams through complex SAP transformations. The position owns program planning and delivery from kickoff through completion, including scope, schedule, budget, and quality. It shapes delivery models that combine on-site and remote approaches, leads proposal and offer development to support business development, and addresses stakeholder, political, resource, budgeting, and legal issues that affect outcomes. The Program Manager also mentors project managers, supports people development with line managers, and influences delivery practices across teams. Responsibilities span Opportunity Management, Delivery, Business Development, Coaching/Mentoring, and Knowledge Management.
Requirements
- Deep knowledge of program management disciplines, including lifecycle management, value and benefits management, governance, stakeholder collaboration, and integration management.
- Ability to manage complex contractual constructs, program financials—including forecasting and revenue tracking—and competing delivery priorities across enterprise-scale engagements.
- Demonstrated experience delivering SAP solutions in Fortune 500 or equivalent enterprise environments.
- Proven ability to build trusted executive-level relationships and resolve escalations across organizational and political boundaries.
- Skill in scoping and estimating engagements, assessing and communicating risk, and defining delivery models, including on-site, remote, and Max Attention Next Generation compositions.
- Bachelor’s degree or equivalent work experience.
- Strategic thinking, business understanding, influencing skills, emotional intelligence, and confidence working through complex problems.
- Comfort using AI tools, including agentic AI, in day-to-day work; crafting effective inputs, automating routine tasks, evaluating AI-generated output, and leading adoption of AI practices within teams.
Responsibilities
- Lead complex customer engagements and programs and oversee multiple project lifecycles.
- Guide teams through challenges and ensure long-term customer satisfaction.
- Own end-to-end program planning, including scope, schedule, budget, and quality from kickoff through completion.
- Define and shape delivery models, including on-site and remote approaches and Max Attention Next Generation services.
- Build relationships with senior stakeholders and address political, resource, budgeting, and legal issues affecting program outcomes.
- Lead proposal and offer development to support business development and win new SAP engagements with managed risk.
- Carry responsibility across Opportunity Management, Delivery, Business Development, Coaching/Mentoring, and Knowledge Management.
- Mentor project managers and support people development activities in partnership with respective line managers.
- Influence delivery best practices across teams.
Benefits
- Flexible working models
- Health and well-being support
- Variable incentive opportunities may be provided, subject to applicable plans and policies
- Additional benefits may be provided, subject to applicable plans and policies
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What This Job Offers
Job Type
Full-time
Career Level
Senior
