Program Manager, SC

Reach Out and Read•Pee Dee, SC

6d•$70,000 - $76,000•Remote

About The Position

The PeeDee/Coastal Region Program Manager supports Reach Out and Read’s early childhood systems integration work through medical homes and community partnerships in an assigned South Carolina region. Reporting to a South Carolina Senior Program Manager, the role works closely with medical providers, clinic staff, community partners, and remote colleagues to support program quality, sustainability, and adherence to Reach Out and Read best practices. The position requires building collaborative relationships, influencing without direct authority, identifying systems challenges, and respecting clinic and family cultures. The assigned territory currently includes Horry, Florence, Darlington, Marlboro, Dillon, Marion, Lee, Sumter, Chesterfield, and Lancaster counties; the counties may change. The ideal candidate lives within this geographic area. The Program Manager provides implementation guidance and professional development, develops program champions, supports new sites through onboarding and launch, and conducts regular in-person and virtual site visits. The role also contributes to community coordination, program data and reporting, book selection and funding support, fund development, and advocacy. This is a full-time, exempt position on a virtual team. The employee works from a home-based office and must travel regularly throughout the assigned region and attend regional meetings. Compensation is $70,000–$76,000, commensurate with experience. Reach Out and Read offers medical, dental, and vision insurance, a 401(k) retirement plan with match, paid time off, and more.

Requirements

Commitment to increasing equity in opportunity and outcomes for children and recognition of factors affecting differential outcomes, including race, ethnicity, language, and socioeconomic status.
Experience facilitating professional development and quality improvement processes.
Experience developing advocates who can lead and motivate colleagues in quality improvement efforts.
Excellent relationship management skills and a desire to solve problems and work with doctors and other medical professionals in a clinical setting.
Ability to work independently and self-motivate in a virtual work environment while contributing collaboratively as a team member.
Demonstrated ability to take initiative and direction while maintaining focus on mission and collective team impact.
Excellent verbal and written communication skills.
Strong time management skills, including prioritizing multiple tasks, meeting deadlines, and adapting flexibly in a rapidly growing organization.
Ability to use electronic communications systems and work processes, including database systems, internet use, Slack, and Microsoft Word, Excel, Outlook, and PowerPoint.
Access to dependable, regular transportation for frequent in-state travel.

Nice To Haves

Experience with practice change efforts and quality improvement processes in a healthcare setting.
Experience in healthcare, early childhood systems, literacy, parenting support, or related fields.
Experience working with diverse populations and communities.

Responsibilities

Maintain regular contact with Reach Out and Read sites to build relationships with clinical and administrative staff, assess quality and model fidelity, provide implementation support and professional development, and identify ongoing needs.
Conduct continuous quality improvement activities by setting measurable goals, testing and refining workflows, and building sustainable systems in partnership with clinics; monitor and reassess progress.
Support site leaders in identifying and overcoming barriers to program quality and sustainability.
Conduct in-person and virtual site visits according to site needs and quality ratings.
Cultivate program champions and advocates among medical providers and staff at each site.
Support medical providers’ ongoing professional development.
Coach new sites through onboarding, including capacity and readiness assessment, training, and program launch.
Collaborate with early childhood and medical systems in the region to activate the medical home as a partner in supporting families.
Coordinate resources and services with community partners.
Represent Reach Out and Read at community meetings and convenings.
Participate in asset mapping to understand the assigned geographic territory.
Review program progress report data and use it to inform support plans and quality ratings.
Track and document quantitative and qualitative program data using established tools and databases.
Provide regional data summaries for funding applications, partnership development, and advocacy activities as requested.
Help sites complete required reporting, including progress reports and parent surveys; analyze and address barriers to accurate completion and participation.
Support sites in selecting and ordering books to meet patient needs.
Guide sites in developing efficient tracking processes for accurate data collection and reporting.
Identify sites needing book funding and collaborate with the Leadership Team on allocating funding to individual sites.
Assist with fund development and advocacy related to sites, including arranging site visits for prospective or existing donors or legislators.