Program Manager, SC

Reach Out and Read•PeeDee/Coastal Region, SC

4d•Remote

About The Position

The PeeDee/Coastal Region Program Manager supports Reach Out and Read (ROR) programs across an assigned region of South Carolina, reporting to a South Carolina Senior Program Manager. The role helps shape the direction of ROR in the region and supports early childhood systems integration through medical homes and community partnerships. It requires building collaborative relationships with medical providers, clinic staff, community partners, and remote colleagues; providing professional development and implementation guidance; and helping sites follow ROR best practices. The Program Manager regularly communicates with and visits assigned programs, develops program champions, and works to improve program quality and sustainability. The assigned territory includes Horry, Florence, Darlington, Marlboro, Dillon, Marion, Lee, Sumter, Chesterfield, and Lancaster counties, though the counties may change. The ideal candidate lives within this area. This is a full-time, exempt position based from a home office as part of a virtual team. Regular travel throughout the assigned region and attendance at regional meetings are required. The role is suited to a results-oriented, solutions-focused professional who can work independently, manage relationships with varied stakeholders, adapt to a growing organization, and contribute effectively to a remote team. Reach Out and Read is a national nonprofit that works through pediatric care to encourage shared reading and positive parent-child relationships. Its programs operate in health care settings across the United States and serve children and families through trained medical providers and developmentally appropriate books.

Requirements

Commitment to increasing equity in opportunities and outcomes for children and recognition of factors that affect differential outcomes, including race, ethnicity, language, and socioeconomic status.
Experience facilitating professional development and quality improvement processes.
Experience developing advocates who can lead and motivate colleagues in quality improvement efforts.
Excellent relationship management skills and a desire to solve problems and work with doctors and other medical professionals in a clinical setting.
Ability to work independently and effectively in a virtual environment while remaining an engaged, collaborative team member.
Demonstrated ability to take initiative and direction while maintaining focus on mission and collective team impact.
Excellent verbal and written communication skills.
Strong time-management skills, including the ability to prioritize multiple tasks, meet deadlines, and adapt flexibly in a rapidly growing organization.
Ability to use electronic communications systems as primary work processes, including database systems, internet, Slack, and Microsoft Word, Excel, Outlook, and PowerPoint.
Access to dependable, regular transportation for frequent in-state travel.

Nice To Haves

Experience with practice-change efforts and quality improvement processes in a healthcare setting.
Experience in health care, early childhood systems, literacy, parenting support, or related fields.
Experience working with diverse populations and communities.

Responsibilities

Maintain regular contact with ROR sites to build relationships with clinical and administrative staff, assess quality and model fidelity, provide implementation support and professional development, and identify ongoing needs.
Conduct continuous quality improvement activities, including setting measurable goals, testing and refining workflows, and building sustainable systems in partnership with clinics.
Monitor program quality and support site leaders in identifying and overcoming barriers to program quality and sustainability.
Conduct in-person and virtual site visits based on site needs and quality ratings.
Cultivate ROR champions and advocates among medical providers and staff at each site, and support providers’ ongoing professional development.
Coach new sites through onboarding, including capacity and readiness assessment, training, and program launch.
Collaborate with early childhood and medical systems in the region to activate the medical home as a partner in supporting families.
Coordinate resources and services with community partners; represent ROR at community meetings and convenings; and participate in asset mapping.
Review program progress report data and use it to inform program support plans and quality ratings.
Track and document quantitative and qualitative program data using established tools and databases.
Provide regional data summaries to support funding applications, partnership development, and advocacy activities as requested.
Support sites in completing required reporting, including progress reports and parent surveys, and identify and address barriers to accurate completion and participation.
Help sites select and order books to meet patient needs, and provide guidance on efficient tracking processes for accurate data collection and reporting.
Identify sites needing book funding and collaborate with the Leadership Team on allocating funding.
Assist with fund development and advocacy related to ROR sites, including arranging site visits for prospective or existing donors or legislators.