Program Manager (Intensive Case Management)

Jamboree•Claremont, CA

8d•$70,304 - $85,000•Onsite

About The Position

The Program Manager is responsible for managing residents and programs at Jamboree properties, overseeing activities that promote resident wellbeing and success in maintaining stable housing. The role manages staff, programs, and quality control, potentially across multiple sites in a defined region, and coordinates with Senior Program Managers, internal teams, outside providers, and property partners to support successful retention in supportive housing. The Program Manager develops and implements programs serving children, adults, and seniors in affordable apartment communities and builds relationships with city partners, nonprofits, and volunteers to expand services. This property is part of an Intensive Services Care Program in collaboration with the County of Los Angeles. Guided by Housing First and trauma-informed care, the Program Manager serves as a liaison between the property and the County, attends regular coordination meetings, and supports compassionate, consistent services that promote long-term housing stability. The position oversees social services for Permanent Supportive Housing, staff supervision and development, partnerships, resident data and reporting, quality assurance, community coordination, and property budgets. The work is based in an office at the property and also involves travel between sites and throughout California. The role includes working with people experiencing homelessness in a variety of settings and may involve exposure to infestations, unpleasant odors, and unclean environments.

Requirements

At least four years of experience working with children and families, individuals experiencing homelessness, and individuals experiencing mental illness.
B.A. degree or above in a Human Services field, or equivalent.
At least three years of knowledge and/or experience working with special-needs or mentally ill populations.
Familiarity with Housing First, Harm Reduction, and/or Recovery Oriented service models.
Knowledge of the local CoC and CES.
Knowledge of computer software, including Excel and Word.
Excellent communication skills.
Demonstrated experience overseeing staff.
Ability to work independently.
Ability to work with and provide services to people of all ages, diverse backgrounds, and people with special needs.
Ability to rearrange the daily schedule as needed.
Ability to read, write, and communicate well in English.
Valid California driver's license and availability of an insured vehicle.
Ability to travel between sites 50% of the time.
Ability to lift 25 pounds and travel via automobile 25% of the time.
Ability to meet the position's physical demands, including talking, hearing, close and far vision, and handling or feeling objects with hands and fingers.

Nice To Haves

Psychology background.

Responsibilities

Oversee and enhance social services for Permanent Supportive Housing, including strategic planning, service delivery, and integration of programs for homeless and low-income individuals.
Develop and implement annual goals and objectives for Community Impact staff.
Establish and coordinate policies, procedures, and services across programs and ensure compliance with organizational, grant, and funding requirements.
Implement evidence-based homeless service practices, including Critical Time Intervention and Trauma-Informed Care, and present a comprehensive services framework.
Directly supervise, mentor, and support interns, case managers, and coordinators, including hiring, training, and managing payroll timekeeping.
Guide team members on advocacy, crisis management, and intervention.
Model and teach systemic and strength-based practices in interactions with residents, staff, and professionals.
Manage relationships with CES, county providers, community partners, property management, investment partners, and regulatory agencies.
Cultivate strategic partnerships to ensure services meet program standards.
Manage resident databases and outcomes reporting systems, maintaining accurate program data and compliance records.
Conduct quality assurance and program evaluation to ensure effective and efficient programs.
Report program activities to corporate offices, partners, and applicable agencies.
Coordinate services among community supports, service providers, and property management.
Facilitate regular meetings with onsite staff, service providers, and property management to address tenant issues and foster communication.
Manage external communications and attend relevant local service area meetings.
Manage budgets for supervised properties.
Assist with intake and orientation of new tenants.
Serve as the liaison between the property and the County and attend regular coordination meetings.
Travel between sites and throughout California as needed.
Perform physical activities including sitting, standing, walking, reaching, climbing, balancing, twisting, leaning, moving between locations, stooping, kneeling, crouching, crawling, operating a computer keyboard, and lifting files and reports; lift up to 25 pounds.