Intensive Case Manager
About The Position
The Intensive Case Manager provides intensive case management services to youth using the Transition to Independence Process (TIP) model, including intake, assessment, discharge planning, and follow-up. The role supports youth in developing future goals, setting attainable objectives, building decision-making skills, addressing barriers, and following individualized treatment plans. The manager prepares youth and families for discharge and provides services in a culturally competent manner consistent with Covenant House Florida's mission, principles, and core values. The position also supervises youth and helps maintain their safety and order in residential settings and during activities and escorts. It connects youth and families with community resources and referrals, accompanies youth to appointments, and links them with on-site services. The role requires communication and coordination across shifts, accurate and timely documentation, use of applicable human-service data systems, and upkeep of clean and safe residential areas. The employee drives agency vehicles as needed and performs supervisory duties, including joining the Residential Administrator on Duty rotation after completing the probationary period. The stated schedule is Wednesday through Friday, 8 a.m.–6 p.m., and Saturday, 10 a.m.–8 p.m.; flexibility may be needed to meet youth needs. Work takes place indoors and outdoors, with moderate-to-loud noise, and may involve weekend or holiday work. The position may require lifting, carrying, or pushing up to 20 pounds, frequent movement, and bending, sitting, or standing for prolonged periods.
Requirements
- Bachelor's degree in human services, psychology, counseling, criminal justice, or social work.
- At least 2 years of experience working with adolescents with a history involving delinquency, substance abuse, domestic violence, or the behavioral healthcare system.
- Current certification in Nonviolent Crisis Intervention Training.
- Ability to maintain order and exercise sound judgment in crisis situations, including the physical ability to intervene in critical or emergency situations.
- Strong written and verbal communication skills, including concise, timely, and professional correspondence.
- Demonstrated understanding of conflict resolution skills and sensitivity to culturally diverse populations.
- Computer literacy.
- Valid Florida driver's license and good driving record.
- Ability to work a flexible weekly schedule to meet the needs of youth.
Responsibilities
- Provide intensive case management using the Transition to Independence Process (TIP) model, including intake, assessment, discharge planning, and follow-up.
- Guide and advocate for youth as they plan future goals, set attainable objectives, develop decision-making skills, address barriers, and work toward individualized treatment plans.
- Support, encourage, and hold youth accountable in daily activities; prepare youth and families for discharge.
- Provide services in a culturally competent manner consistent with Covenant House Florida's mission, principles, and core values.
- Supervise youth and maintain order and safety in residential areas, common spaces, activities, and escorts; assist in emergencies as directed.
- Use verbal de-escalation techniques and, when necessary, advanced physical interventions to address physical or verbal confrontations.
- Connect youth and families with community resources and referrals, including support for legal obligations and program requirements.
- Escort youth to court, school, and other appointments, and link them to on-site therapeutic and health services, GED classes, residential substance abuse treatment, job readiness training, and life skills instruction.
- Communicate pertinent information with staff and youth throughout each shift; participate in shift transitions and share information about youth and referrals.
- Complete accurate and timely case records, incident reports, data entry, billing abuse reports, and other required documentation; track data for grant objectives and meet applicable licensing, funding, and agency standards.
- Use and monitor youth information in applicable human-service databases, including ETO, SAMIS, HMIS, and JJIS.
- Maintain clean and safe residential living, common, and work areas; report maintenance concerns to the Operations Department.
- Drive company vehicles to transport youth to activities, hospital visits, school, and other appointments.
- Perform supervisory duties and join the supervisor/Residential Administrator on Duty (RAOD) rotation after completing the probationary period.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
