Case Manager Intensive (4336)

Lutheran Services Florida • Tampa, FL

1d

About The Position

The Case Manager Intensive provides trauma-informed intensive case management and supportive services to vulnerable clients to help them reach their goals. The position conducts weekly in-person trauma support and offers ongoing, client-centered case management to participants with significant vulnerabilities or special circumstances. If assigned to a residential facility, the role is direct care.

The Case Manager Intensive conducts program intakes, develops self-sufficiency plans, connects participants with appropriate services, assesses eligibility for direct financial assistance, and coordinates with colleagues, volunteers, and community partners. The position maintains confidential case files and timely documentation, participates in supervision and training, and may train, supervise, and support program interns and volunteers. Additional duties may include financial transaction and inventory documentation, indirect supervision of Resettlement Program staff, and assistance with program goals and proposals.

The position requires a bachelor's degree, with preference for a degree in social work or a behavioral or human services field. Two years of case management and/or social services experience is preferred; case management experience is strongly preferred. Three years of experience working with refugees or immigrants and cross-cultural or international experience are preferred. Bilingual ability is required. The role reports to the Manager and requires travel to other counties, a valid Florida driver's license, reliable transportation, and proof of insurance.

Requirements

• Bachelor's degree required.
• Bilingual ability required.
• Must possess a clean and valid Florida driver's license, reliable transportation, and proof of insurance; a driving-record transcript will be requested at hire.
• Proficiency in Microsoft Office applications.
• Knowledge of community resources and ability to connect families with community services.
• Excellent verbal and written communication skills.
• Critical assessment and analysis skills.
• Ability to work with and relate to a diverse group of clients.
• Ability to maintain confidential information.
• Demonstrate sensitivity to the cultural and socioeconomic characteristics and needs of the service population.
• Ability to travel to other counties, sit and stand for long periods, use office equipment, and work in a fast-paced environment.
• Accurate, complete, and timely submission of required reports and documentation to LIRS and LSF.
• Adherence to LSF policies and procedures.
• Ability to establish effective working relationships with clients and providers.
• Ability to work as a team player with monitors and clerical staff.

Nice To Haves

• Degree in social work or a behavioral or human services field preferred.
• Two years of experience providing case management and/or social services preferred; case management experience is strongly preferred.
• Three years of experience working with refugees or immigrants preferred.
• Cross-cultural or international experience preferred.

Responsibilities

• Conduct weekly in-person trauma support focused on crisis intervention, safety planning, and family preservation.
• Provide ongoing intensive, client-centered case management for vulnerable clients with special circumstances.
• Conduct comprehensive intakes for participants determined eligible for the program.
• Develop goal-oriented self-sufficiency plans addressing participants' short- and long-term needs and goals.
• Communicate regularly and promptly with the supervisor about client safety, stability, or well-being concerns.
• Submit thorough documentation in accordance with LSF policies and procedures.
• Use trauma-focused interventions and social work best practices to guide intensive case management and ongoing services.
• Provide extended or enhanced cultural orientation workshops as needed.
• Guide participants through referrals, follow up with them, and help ensure services are linguistically and culturally appropriate.
• Screen participants for eligibility for direct financial assistance, facilitate disbursement, and complete follow-up and financial reporting.
• Collaborate with LSF case managers on participant enrollment and coordination of services for dual-enrolled participants.
• Provide guidance and communication to volunteers matched with clients for English tutoring, career mentorship, and other support as needed.
• Participate in community coordination, capacity building, and partnership development activities in the service area.
• Maintain comprehensive case files while protecting confidentiality and personally identifiable information.
• Develop a thorough understanding of program requirements and attend relevant stakeholder meetings and trainings.
• Train, supervise, and support program interns and volunteers.
• Participate in ongoing supervision and prepare required program reports.
• Perform other related duties as assigned.
• When necessary, enter client financial transactions into the system and complete associated accounting promptly and in accordance with procedures.
• Create and document check request vouchers for clients according to schedule, if necessary.
• Complete inventory control data entry forms for DPVs, enter information into the database, and regularly tag equipment and furniture.
• Provide indirect supervision of Resettlement Program staff.
• Assist the Manager with RFPs and other projects, program goals, and enforcement of program requirements.
• Provide training to program staff if necessary.
• Travel to other counties and use office equipment; sit or stand for extended periods and work in a fast-paced environment.

Benefits

• Medical, dental, and vision coverage.
• 24/7 online access to doctors through telehealth.
• Employee Assistance Program (EAP).
• Employer-paid life insurance equal to one times salary.
• 13 paid holidays plus one floating holiday.
• Generous paid time off policy starting at 16 working days per year; Head Start employees may have a different paid time off and holiday schedule.
• 403(b) retirement plan with either a 3% discretionary employer match or 3% student loan repayment reimbursement.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level