Intensive Case Manager

Primary Health Solutions•Moraine, OH

About The Position

The Adult Intensive Case Manager provides community-based psychiatric support and treatment interventions for adults age 18 and older with severe and persistent mental illness and complex, multi-service needs. The role manages a caseload of approximately 15–20 clients who need a higher level of support than standard case management, helps clients develop and pursue collaborative treatment goals, and delivers services in community settings. The position requires strong time management, the ability to work independently, and effective collaboration with a multidisciplinary team. The role conducts ongoing assessments, monitors symptoms, provides crisis support, coordinates services, and connects clients and families with community resources. It also supports recovery, self-sufficiency, coping skills, and natural support networks. The case manager completes documentation and required assessments, follows agency standards and confidentiality requirements, participates in meetings and supervision, and contributes to quality improvement and coordinated care. The position is full-time. The posting identifies the Assistant Program Manager, Intensive Adult Case Management, as the reporting role in the summary; it also states that the Adult Intensive Case Manager directly reports to the Assistant Managers of Traditional Case Management and works in guidance and collaboration with other PHS leaders.

Requirements

Experience providing case management to adults with severe and persistent mental illness and dual-diagnosed populations is preferred.
A Bachelor's degree, Associate's degree, or High School Diploma with mental health-related experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to solve practical problems involving concrete variables and limited standardization, and interpret written, oral, diagram, or schedule instructions.
Ability to gain knowledge of practice management systems, electronic medical records, Microsoft Word, text paging, the Internet, and Intranet.
Excellent written and verbal communication skills.
Ability to work effectively and independently with clinical and administrative staff and community leaders.
Strong leadership qualities and leadership experience.
Program development and implementation skills.
Ability to represent the organization effectively in varied settings and with diverse communities.
Understanding and appreciation of diverse cultures.
Ability to manage time, prioritize tasks, exercise sound judgment, adapt, and work effectively as part of a team.
Professionalism, ethical conduct, and compliance with HIPAA and confidentiality standards.
Reliable attendance and punctuality; ability to complete assignments accurately and on time.

Nice To Haves

Experience providing case management to adults with severe and persistent mental illness and dual-diagnosed populations.

Responsibilities

Conduct ongoing assessments of clients and families, monitor symptoms, and support self-management.
Provide crisis intervention and support for clients experiencing acute distress.
Educate clients and families about, and connect them with, community resources and needed services.
Coordinate and monitor service delivery and advocate for clients across providers.
Provide education about mental health, symptoms, and medication.
Promote recovery, self-sufficiency, and development of natural supports.
Strengthen coping and interpersonal skills through individualized, community-based interventions.
Meet productivity standards and performance benchmarks.
Complete documentation, reports, clinical records, required assessments, and surveys accurately and on time; maintain compliance with agency standards.
Complete incident reports as needed and maintain proficiency with agency systems.
Attend and actively participate in required meetings, case conferences, and treatment team sessions.
Complete required training and continuing education to meet licensure and agency standards.
Participate in supervision and apply feedback effectively.
Participate in annual quality improvement initiatives.
Collaborate with internal staff, external partners, and community leaders; use appropriate conflict resolution.
Follow emergency protocols, support service coordination, and promote a safe, clean, and secure environment.
Adhere to agency policies, procedures, confidentiality requirements, and ethical standards; report compliance concerns as required.