Bilingual Intensive Case Manager (Social Worker)

Restore NYC•New York, NY

4d•$67,000 - $72,000•Hybrid

About The Position

The Bilingual Intensive Case Manager will provide holistic case management to survivors of human trafficking and is part of a team committed to helping make freedom real for each survivor. The Intensive Case Manager reports to the Director of Client Services. The Client Services team is the cornerstone of Restore's direct service efforts and includes program managers and other Intensive Case Managers. The team works primarily with adult clients of all genders who have experienced sex or labor trafficking. The Intensive Case Manager carries a caseload of approximately 23 survivors. Many clients are living with complex trauma, PTSD, depression, anxiety, or other mental health concerns while also facing housing instability, immigration proceedings, and financial hardship. The role requires frequent client contact, coordination across multiple providers, and the ability to address clinical and practical needs together. The position combines office based work with mobile advocacy. As client needs require, the Intensive Case Manager meets clients in the community and accompanies them to court, medical and mental health appointments, benefits offices, shelters, and legal or law enforcement meetings across the five boroughs. Because of the clinical intensity of this role, weekly clinical supervision is provided that counts toward clinical licensure. Staff also receive training in trafficking identification, immigration relief for survivors, and trauma informed practice.

Requirements

Aﬃrm the Nicene Creed and attend a Christian church
Master's degree in Social Work or Mental Health Counseling (MSW, LMSW, or MHC)
Fluency in Spanish and English, spoken and written, including the ability to interpret and work with documents in both languages
Working knowledge of trauma, PTSD, and mental illness, and how they show up in daily functioning, relationships, and engagement with services
Ability to assess risk, respond to crisis, and recognize when a client needs a higher level of care
Demonstrated resourcefulness and persistence in identifying and securing resources for clients
Success in roles requiring execution of multiple tasks while responding to multiple priorities and ability to prioritize client needs
Excellent relational skills and genuine engagement with survivors
Strong interpersonal skills, including resilience, adaptability, empathy, humility, active listening, collaboration, and problem solving
Strong computer, organizational, and documentation skills, with attention to detail
Ability to travel across New York City for mobile advocacy and accompaniment
Experience conducting biopsychosocial assessments, crisis intervention, resource coordination, and case management
Experience working with individuals impacted by trauma, including those with PTSD or other mental health diagnoses
Experience working with immigrants and/or others navigating systemic challenges

Nice To Haves

Experience working with survivors of trafficking, gender based violence, or sexual violence
Familiarity with immigration relief for survivors (such as T visas and Continued Presence) and with the legal and law enforcement systems survivors encounter. Training is provided, so this is not required to apply.
Is persistent and creative in identifying resources and resolving barriers for clients
Is thorough in researching programs, eligibility requirements, and service options
Remains effective when progress is gradual or circumstances are uncertain
Maintains clear professional boundaries and practices consistent self care
Respects client autonomy and self determination, including when a client makes a choice the case manager would not make
Approaches survivors without judgment regarding their history, including sex work, labor exploitation, substance use, or involvement with the legal system

Responsibilities

Provide comprehensive, trauma informed case management in Spanish and English for a caseload of approximately 23 survivors of trafficking.
Conduct biopsychosocial assessments, strengths and needs assessments, safety plans, crisis prevention plans, impact assessments, and individualized service plans with clients.
Recognize and respond to presentations of complex trauma, PTSD, dissociation, depression, anxiety, substance use, and other mental health concerns.
Conduct suicide and safety risk assessments, deescalate crises, and provide psychoeducation in plain, accessible language.
Identify when a client needs a higher level of care and coordinate that transition with psychiatric, therapeutic, and medical providers.
Use evidence based approaches such as Motivational Interviewing, harm reduction, and crisis intervention.
Research and identify resources for clients, including alternatives when standard options are unavailable or inaccessible.
Navigate benefits, housing, health, and legal systems on behalf of clients and follow up consistently until needs are resolved.
Build and maintain relationships with community partners and share new resources with the team.
Provide mobile advocacy and accompaniment to court, appointments, benefits offices, and other settings as client needs require.
Coordinate with immigration attorneys, legal service providers, and law enforcement partners on matters such as T visa applications and certification.
Interpret for clients at appointments when needed, and review or prepare documents in Spanish.
Support the Referrals team with intakes, trafficking identification, crisis intervention, safety planning, accompaniment, and resource coordination.
Complete case notes and service documentation in a timely way and to the standards required by Restore's funders and government grants.
Contribute accurate data to outcome tracking and program reporting.
Participate in administrative and operational tasks that support quality service delivery.
Attend weekly individual or group clinical supervision, peer supervision, and required team meetings.
Practice culturally and linguistically responsive, survivor centered care in all interactions with clients, staff, partner organizations, and other stakeholders.
Uphold HIPAA requirements and the ethical standards of your profession (NASW, ACA, and APA).