Intensive Case Management Caseworker
About The Position
The International Rescue Committee (IRC) is seeking an Intensive Case Management (ICM) Caseworker to address barriers to safety and wellness for especially vulnerable refugees, asylees, and other ORR-eligible populations. The caseworker provides strengths-based, client-centered case management to single-headed refugee households; survivors of domestic violence and gender-based violence; older refugees; youth and young adults without parents or permanent guardians; refugees experiencing mental health or psychological difficulties; refugees with physical disabilities or medical conditions; unanticipated refugee arrivals and secondary migrants; and people who identify as LGBTQ. The caseworker works with clients, colleagues, and external parties to develop service plans that reflect individual needs and preferences. Services may draw on financial, medical, social, vocational, and other resources, in accordance with client eligibility and program requirements. The role combines office, remote, and field work in the service delivery area and may require occasional evening or weekend work. The position is expected to end on September 30, 2027.
Requirements
- Minimum of 1–2 years of case management experience with similar populations and/or client needs.
- Strong relationship-building, diplomacy, and networking skills, with the ability to build internal and external relationships.
- Ability to work and communicate effectively in a multicultural environment.
- Self-starter with strong problem-solving skills and the ability to prioritize and manage time effectively.
- Attention to detail and accuracy.
- Fluency in spoken and written English.
- Proficiency in Microsoft Office applications, including Word, Excel, and Outlook, and ability to use the internet and other digital tools for data entry, research, and problem-solving.
- Valid driver’s license and access to a personal, insured vehicle.
Nice To Haves
- Bachelor’s degree in social work, public health, or a related field is preferred.
- Proficiency in language(s) spoken by the client group, including Dari/Pashto, is preferred.
Responsibilities
- Determine client eligibility for ICM programming and conduct intake assessments, reviewing program expectations, outcomes, and confidentiality with each potential client.
- Develop individualized SMART Self-sufficiency plans for clients enrolled in the ICM program.
- Evaluate client progress every six months during active enrollment, assess progress toward goals, and work with clients to identify new needs and actions.
- Help clients navigate healthcare and social service systems, including applying for benefits and scheduling and attending appointments.
- Conduct community outreach and maintain a network of service providers, including relationships with local and state refugee and health coordinators as needed.
- Provide clients with extended orientation on topics such as women’s health, transportation systems, and local physical healthcare systems.
- Respond to client crises, with supervisor guidance as needed.
- Assist clients with requesting financial assistance when applicable and track assistance received in case files.
- Maintain up-to-date client case files and document services in IRC’s Efforts to Outcomes (ETO) database.
- Attend relevant local and national trainings and meetings.
- May train and lead volunteers and interns.
- Perform other duties as assigned.
Benefits
- 10 paid sick leave days
- 10 U.S. holidays
- 20–25 days of paid time off based on role and tenure
- Medical insurance starting at $163 per month
- Dental insurance starting at $6.50 per month
- Vision insurance starting at $5 per month
- Flexible spending accounts for healthcare, dependent care, and commuter expenses
- 403(b) retirement savings plan with employer match and immediate vesting
- Non-elective employer retirement contribution based on age and years of service, with three-year vesting
- Disability insurance
- Life insurance
- Employee Assistance Program offering confidential counseling and support services for employees and their families
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
