Case Coordination Caseworker

International Rescue Committee•Phoenix, AZ

About The Position

The Caseworker provides trauma-informed services to refugees and other ORR-qualified immigrants to support positive integration and client self-sufficiency. Working with clients, colleagues, and external parties, the Caseworker develops service and self-sufficiency plans tailored to individual needs and preferences, and connects clients with financial, medical, social, vocational, and other resources in accordance with eligibility and program requirements. The role provides comprehensive case management, including intake and eligibility screening, individualized assistance, referrals, advocacy, benefits application support, and follow-up. The Caseworker monitors client progress, maintains timely and detailed records in required databases, collaborates with community partners, and may train and lead volunteers and interns. The position combines office, remote, and field work in the service delivery area, including travel to support clients.

Requirements

Undergraduate degree in Social Work or a similar field strongly preferred; comparable related work experience may be substituted.
At least 2 years of case management experience in a social services environment.
Computer proficiency, particularly with Microsoft Office applications, including Word, Excel, Teams, and Outlook.
Strong organizational skills and attention to detail.
Ability to communicate and work effectively with collaborative partners, the community, and clients in a cross-cultural, multidisciplinary environment.
Ability and willingness to drive a 15-passenger van.
Ability to prioritize and manage time effectively.
Ability to solve problems and work independently and as part of a team.
Proficiency in written and spoken English.
Cross-cultural understanding and strong written and verbal communication skills.
Valid driver’s license, active insurance policy, access to reliable transportation, and ability to travel regularly throughout the service delivery area.
Must possess or be eligible to receive an Arizona fingerprint clearance card.
Ability to lift 35 to 50 pounds, including furniture, household supplies, and food boxes.

Nice To Haves

Experience working with vulnerable or underserved populations.
Public speaking and/or presentation experience.
Bilingual ability in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French, or another refugee/immigrant language used in Arizona.

Responsibilities

Conduct client intake and assess needs.
Develop self-sufficiency plans and timelines in partnership with clients.
Provide individualized direct services, referrals, and advocacy.
Receive case management referrals for ORR-eligible and TANF-eligible clients and participate in case conferences as needed to ensure continuity of care.
Assess client needs and create Family Self-Sufficiency Plans (FSSPs) and Individual Employability Plans (IEPs), focusing on removing employment barriers, stabilizing clients, and obtaining and retaining employment.
Assess and monitor client progress toward established goals, address challenges, and ensure available resources are used.
Follow up on referrals to other programs.
Document each client interaction in accordance with program requirements and complete detailed, timely case notes.
Enter client and family information into data management systems in a timely manner, and assist with tracking and reporting.
Collaborate with coworkers and partner organizations, and build and maintain relationships with area service providers.
Use a personal insured vehicle and/or public transportation to travel and transport clients and materials throughout the service delivery area as needed.
May train and lead volunteers and interns.
Conduct outreach to case management staff, refugee-serving agencies, ethnic community-based organizations, and others about programs and services.
Complete eligibility screenings and referral and enrollment paperwork for eligible program participants.
Provide comprehensive case management, including assistance with benefits applications as appropriate.
Guide participants in establishing contact with community support services identified in their service plans.
Ensure services are linguistically appropriate and advocate with mainstream service providers for linguistically appropriate services.
Assist with donor funding reports and new funding proposals.
Participate in program meetings and staff development activities, and engage as a team member.
Follow IRC policies, procedures, and protocols, including IRC Way and Child Safeguarding requirements.
Perform other related duties as assigned.

Benefits

10 paid sick leave days.
10 U.S. holidays.
20–25 days of paid time off based on role and tenure.
Medical insurance starting at $163 per month.
Dental insurance starting at $6.50 per month.
Vision insurance starting at $5 per month.
Flexible spending accounts for healthcare, dependent care, and commuting.
403(b) retirement savings plan with employer match and immediate vesting.
Non-elective employer retirement contribution based on age and years of service, with 3-year vesting.
Disability insurance.
Life insurance.
Employee Assistance Program offering confidential counseling and support services for employees and their families.