Case Coordination Caseworker

International Rescue Committee•Phoenix, AZ

About The Position

The Caseworker provides trauma-informed services to refugees and other ORR-qualified immigrants to support positive integration and client self-sufficiency. Working with clients, colleagues, and external partners, the Caseworker develops individualized service and self-sufficiency plans and connects clients with financial, medical, social, vocational, and other resources in accordance with eligibility and program requirements. The role provides comprehensive case management, including intake and eligibility screening, development and monitoring of Family Self-Sufficiency Plans and Individual Employability Plans, referrals, advocacy, benefits application assistance, and follow-up. The Caseworker documents interactions and enters client and family information in databases, supports tracking and reporting, builds relationships with service providers, and conducts outreach. The position may also train and lead volunteers and interns, assist with donor reports and funding proposals, and participate in program meetings and staff development. The work combines office, remote, and field-based activities within the service delivery area; occasional evening or weekend work may be required.

Requirements

At least 2 years of case management experience in a social services environment.
Computer proficiency, especially with Microsoft Word, Excel, Teams, and Outlook.
Strong organizational skills and attention to detail.
Ability to communicate and work effectively with collaborative partners, community members, and clients in a cross-cultural, multidisciplinary environment.
Ability and willingness to drive a 15-passenger van.
Ability to prioritize and manage time effectively.
Problem-solving ability and capacity to work independently and as part of a team.
Written and spoken English proficiency and strong written and verbal communication skills.
Cross-cultural understanding.
Valid driver’s license, active insurance policy, reliable transportation, and ability to travel regularly throughout the service delivery area.
Must possess or be eligible to receive an Arizona fingerprint clearance card.
Ability to lift 35 to 50 pounds.

Nice To Haves

Undergraduate degree in Social Work or a similar field; comparable related work experience may be substituted.
Experience working with vulnerable or underserved populations.
Public speaking and/or presentation experience.
Bilingual ability in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French, or another refugee or immigrant language used in Arizona.

Responsibilities

Conduct client intake and needs assessments; develop self-sufficiency plans and timelines with clients and provide individualized services, referrals, and advocacy.
Receive case management referrals for ORR-eligible and TANF-eligible clients and attend case conferences as needed to support continuity of care.
Create Family Self-Sufficiency Plans (FSSPs) and Individual Employability Plans (IEPs), addressing employment barriers and supporting stabilization and employment attainment and retention.
Assess and monitor client progress, address challenges, ensure available resources are used, and follow up on referrals.
Document client interactions and complete detailed, timely case notes in accordance with program requirements.
Enter client and family information into data management systems promptly and assist with tracking and reporting.
Collaborate with coworkers and partner organizations and build relationships with area service providers.
Travel and transport clients and materials using a personal insured vehicle and/or public transportation as needed.
Train and lead volunteers and interns as needed.
Conduct outreach to case management staff, refugee-serving agencies, ethnic community-based organizations, and others about programs and services.
Complete eligibility screenings and referral and enrollment paperwork for eligible program participants.
Provide comprehensive case management, including assistance with benefits applications as appropriate.
Help participants connect with and receive community support services identified in their service plans.
Ensure services are linguistically appropriate and advocate with mainstream providers for linguistically appropriate services.
Assist with donor funding reports and new funding proposals.
Participate in program meetings and staff development activities and contribute as a team member.
Follow IRC policies, procedures, and protocols, including the IRC Way and Child Safeguarding.
Perform other related duties as assigned.

Benefits

10 paid sick leave days.
10 U.S. holidays.
20–25 days of paid time off, based on role and tenure.
Medical insurance starting at $163 per month.
Dental insurance starting at $6.50 per month.
Vision insurance starting at $5 per month.
Flexible spending accounts for healthcare, dependent care, and commuting.
403(b) retirement savings plan with immediate-vesting employer match.
Non-elective employer retirement contribution based on age and years of service, with three-year vesting.
Disability insurance.
Life insurance.
Employee Assistance Program offering confidential counseling and support services for employees and their families.