Program Manager (Intensive Case Management)

Jamboree • Claremont, CA

4d • Onsite

About The Position

The Program Manager manages residents and programs at Jamboree properties, overseeing activities that promote residents’ well-being and success in maintaining stable housing. The role manages staff, programs, quality control, and potentially multiple sites within a defined region, coordinating closely with Senior Program Managers and internal and external providers to support successful retention in supportive housing.

At a property participating in an Intensive Services Care Program in collaboration with the County of Los Angeles, the Program Manager serves as a liaison between the property and the County. The position attends regular coordination meetings and supports compassionate, consistent services that promote long-term housing stability. Services are rooted in a Housing First model and guided by trauma-informed care.

The role oversees and develops services for Permanent Supportive Housing, including planning, program delivery, staff development, partnerships, data and quality assurance, community coordination, and budget oversight. The Program Manager also builds relationships with city partners, nonprofits, and volunteers to expand programs and services for residents of affordable apartment communities.

Requirements

• At least four years of experience working with children and families, individuals experiencing homelessness, and individuals experiencing mental illness.
• Bachelor’s degree or above in a Human Services field, or equivalent.
• At least three years of knowledge and/or experience working with special-needs or mentally ill populations.
• Familiarity with Housing First, Harm Reduction, and/or Recovery Oriented service models.
• Knowledge of the local CoC and CES.
• Knowledge of computer software, including Excel and Word.
• Excellent communication skills.
• Demonstrated experience overseeing staff.
• Ability to work independently.
• Ability to work with and provide services to people of all ages, diverse backgrounds, and those with special needs.
• Ability to rearrange the daily schedule as needed.
• Ability to read, write, and communicate well in English.
• Valid California driver’s license and access to an insured vehicle.
• Ability to travel between sites 50% of the time; the posting also states travel via automobile 25%.
• Must be able to lift 25 pounds.
• Some evening and weekend hours are required.

Nice To Haves

• Psychology background.

Responsibilities

• Oversee and enhance social services for Permanent Supportive Housing, including strategic planning, service delivery, and integration of programs for homeless and low-income individuals.
• Develop and implement annual goals and objectives for Community Impact staff.
• Establish, coordinate, and ensure compliance with policies, procedures, and services across programs, meeting organizational, grant, and funding requirements.
• Implement evidence-based homeless-service practices, including Critical Time Intervention and Trauma-Informed Care, and present a comprehensive services framework.
• Directly supervise, mentor, and support Interns, Case Managers, and Coordinators; hire and train staff and manage payroll timekeeping.
• Guide team members on advocacy, crisis management, and intervention.
• Model and teach systemic and strength-based practices in interactions with residents, staff, and professionals.
• Manage relationships with CES, county providers, community partners, property management, investment partners, and regulatory agencies.
• Cultivate strategic partnerships to ensure services meet program standards.
• Manage resident databases and outcomes reporting systems, ensuring accurate program data and compliance records.
• Conduct quality assurance and program evaluation to support effective and efficient programs.
• Report program activities to corporate offices, partners, and applicable agencies.
• Coordinate services among community supports, service providers, and property management.
• Facilitate regular meetings with onsite staff, service providers, and property management to address tenant issues and foster communication.
• Handle external communication and attend relevant local service-area meetings.
• Manage budgets for supervised properties.
• Assist with intake and orientation of new tenants.
• Serve as the liaison between the property and Los Angeles County and attend regular coordination meetings.
• Travel between sites and throughout California as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager