Intensive Case Management Caseworker

International Rescue Committee•Iowa City, IA

About The Position

The International Rescue Committee (IRC) responds to humanitarian crises by helping restore health, safety, education, economic wellbeing, and power to people affected by conflict and disaster. The Intensive Case Management (ICM) Caseworker addresses barriers to safety and wellness for especially vulnerable refugees, asylees, and other ORR-eligible populations. The role provides strengths-based, client-centered case management to individuals and households with varied needs, including survivors of domestic and gender-based violence, older refugees, youth without parents or permanent guardians, people experiencing mental health difficulties, people with disabilities or medical conditions, unanticipated arrivals and secondary migrants, and LGBTQ refugees. The Caseworker works with clients, colleagues, and external partners to develop service plans tailored to clients’ needs and preferences, connecting them with financial, medical, social, vocational, and other services in accordance with eligibility and program requirements. The work combines office, remote, and field activity within the service delivery area. The position is expected to end on September 30, 2027.

Requirements

At least 1–2 years of case management experience with similar populations and/or client needs.
Strong relationship-building, diplomacy, and networking skills, including the ability to build internal and external relationships.
Ability to work and communicate effectively in a multicultural environment.
Self-starter with strong problem-solving skills and the ability to prioritize and manage time effectively.
Attention to detail and accuracy.
Fluency in spoken and written English.
Proficiency with Microsoft Office applications, including Word, Excel, and Outlook, and ability to use the internet and other digital tools for data entry, research, and problem-solving.
Valid driver’s license and access to a personal, insured vehicle.

Nice To Haves

Bachelor’s degree in social work, public health, or a related field of study.
Proficiency in languages spoken by the client group, including Dari or Pashto.

Responsibilities

Determine client eligibility for ICM programming; conduct intake assessments and review program expectations, outcomes, and confidentiality.
Develop individualized, SMART self-sufficiency plans for each enrolled client.
Evaluate client progress every six months during active enrollment and work with clients to identify new needs and actions.
Help clients navigate healthcare and social service systems, including applying for benefits and scheduling or attending appointments.
Conduct community outreach and maintain a network of service providers that meet client needs.
Maintain relationships with local and state refugee and health coordinators as needed to ensure client needs are met.
Provide extended orientation on topics such as women’s health, transportation systems, and local physical healthcare systems.
Respond to client crises, with supervisor guidance as needed.
Assist clients with requests for financial assistance when applicable and track assistance received in case files.
Maintain current client case-file documentation and record services in IRC’s Efforts to Outcomes (ETO) database.
Attend relevant local and national trainings and meetings.
May train and lead volunteers and interns.
Perform other duties as assigned.

Benefits

10 paid sick leave days.
10 U.S. holidays.
20–25 days of paid time off based on role and tenure.
Medical insurance starting at $163 per month.
Dental insurance starting at $6.50 per month.
Vision insurance starting at $5 per month.
Flexible spending accounts for healthcare, dependent care, and commuter expenses.
403(b) retirement savings plan with employer match and immediate vesting.
Non-elective employer retirement contribution based on age and years of service, with three-year vesting.
Disability and life insurance.
Employee Assistance Program offering confidential counseling and support services for employees and their families.