Case Coordination Caseworker

International Rescue Committee•Tucson, AZ

About The Position

The Caseworker provides trauma-informed services to refugees and other ORR-qualified immigrants to support positive integration and client self-sufficiency. Working with clients, colleagues, and external partners, the Caseworker develops service and self-sufficiency plans tailored to individual needs and preferences, and connects clients with financial, medical, social, vocational, and other services and resources in accordance with eligibility and program requirements. The role includes intake and needs assessment, individualized case management, referrals and advocacy, progress monitoring, eligibility screening, and timely documentation in program databases. The Caseworker collaborates with service providers and community organizations, conducts outreach, and may train and lead volunteers and interns. The position involves office, remote, and field work within the service delivery area, including travel to transport clients and materials as needed.

Requirements

At least 2 years of case management experience in a social services environment.
Undergraduate degree in Social Work or a similar field is strongly preferred; comparable related work experience may substitute.
Computer proficiency, especially with Microsoft Office applications including Word, Excel, Teams, and Outlook.
Strong organizational skills and attention to detail.
Ability to communicate and work effectively with partners, community members, and clients in a cross-cultural, multidisciplinary environment.
Ability and willingness to drive a 15-passenger van.
Ability to prioritize and manage time effectively.
Problem-solving ability and capacity to work independently and as part of a team.
Proficiency in written and spoken English.
Strong written and verbal communication skills and cross-cultural understanding.
Valid driver’s license, active insurance policy, access to reliable transportation, and ability to travel regularly throughout the service delivery area.
Must possess or be eligible to receive an Arizona fingerprint clearance card.
Ability to lift 35 to 50 pounds, including furniture, household supplies, and food boxes.

Nice To Haves

Experience working with vulnerable or underserved populations.
Public speaking and/or presentation experience.
Bilingual ability in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French, or another refugee or immigrant language used in Arizona.

Responsibilities

Conduct client intake and needs assessments; develop self-sufficiency plans and timelines in partnership with clients.
Provide individualized direct services, referrals, and advocacy.
Receive case management referrals for ORR-eligible and TANF-eligible clients and participate in case conferences as needed to support continuity of care.
Create Family Self-Sufficiency Plans (FSSPs) and Individual Employability Plans (IEPs), focusing on removing employment barriers, stabilization, and obtaining and retaining employment.
Assess and monitor client progress, address challenges, ensure resources are used, and follow up on referrals.
Document client interactions and enter client and family information into databases in a detailed and timely manner; assist with tracking and reporting.
Collaborate with coworkers and partner organizations and maintain relationships with local service providers.
Use a personal insured vehicle and/or public transportation to travel and transport clients and materials throughout the service delivery area as needed.
Train and lead volunteers and interns as needed.
Conduct outreach to case management staff, refugee-serving agencies, ethnic community-based organizations, and others about programs and services.
Complete eligibility screenings and referral and enrollment paperwork for eligible participants.
Provide comprehensive case management, including assistance with benefits applications as appropriate.
Help participants connect with community support services based on their service plans.
Ensure services are linguistically appropriate and advocate for linguistically appropriate services from mainstream providers.
Assist with donor funding reports and new funding proposals.
Participate in program meetings and staff development activities and contribute as a team member.
Follow IRC policies, procedures, and protocols, including the IRC Way and Child Safeguarding.
Perform other related duties as assigned.

Benefits

10 paid sick leave days
10 U.S. holidays
20–25 paid time off days based on role and tenure
Medical insurance
Dental insurance
Vision insurance
Flexible spending accounts for healthcare, dependent care, and commuter expenses
403(b) retirement savings plan with immediate-vesting employer match
Non-elective employer retirement contribution based on age and years of service, with three-year vesting
Disability insurance
Life insurance
Employee Assistance Program with confidential counseling and support services for employees and their families