Case Coordination Caseworker

International Rescue Committee • Tucson, AZ

5d

About The Position

The Caseworker provides trauma-informed services to refugees and other ORR-qualified immigrants to support positive integration and client self-sufficiency. Working with clients, colleagues, and external partners, the Caseworker develops individualized service and self-sufficiency plans and connects clients with financial, medical, social, vocational, and other resources in accordance with eligibility and program requirements.

The role includes intake, eligibility screening, comprehensive case management, advocacy, referrals, progress monitoring, and documentation. The Caseworker collaborates with service providers and community organizations, supports clients in accessing linguistically appropriate services, maintains accurate records and data, and contributes to program reporting and proposals. Work takes place in a combination of office, remote, and field settings across the service delivery area.

Requirements

• At least 2 years of case management experience in a social services environment.
• Undergraduate degree in Social Work or a similar field is strongly preferred; comparable related work experience may be substituted.
• Computer proficiency, especially with Microsoft Office applications including Word, Excel, Teams, and Outlook.
• Strong organizational skills and attention to detail.
• Ability to communicate and work effectively with collaborative partners, community members, and clients in a cross-cultural, multidisciplinary environment.
• Ability and willingness to drive a 15-passenger van.
• Ability to prioritize and manage time effectively.
• Problem-solving ability and capacity to work independently and as part of a team.
• Proficiency in written and spoken English.
• Cross-cultural understanding and strong written and verbal communication skills.
• Valid driver's license, active insurance policy, access to reliable transportation, and ability to travel regularly throughout the service delivery area.
• Must possess or be eligible to receive an Arizona fingerprint clearance card.
• Ability to lift 35 to 50 pounds, including furniture, household supplies, and food boxes.

Nice To Haves

• Experience working with vulnerable or underserved populations.
• Public speaking and/or presentation experience.
• Bilingual ability in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French, or another refugee or immigrant language used in Arizona.

Responsibilities

• Conduct client intake and assess individual needs.
• Develop self-sufficiency plans and timelines in partnership with clients.
• Provide individualized support through direct services, referrals, and advocacy.
• Receive case management referrals for ORR-eligible and TANF-eligible clients and participate in case conferences as needed.
• Assess client needs and create Family Self-Sufficiency Plans (FSSPs) and Individual Employability Plans (IEPs), focusing on employment barriers, stabilization, and obtaining and retaining employment.
• Monitor client progress toward goals, address challenges, and help ensure available resources are used.
• Follow up on referrals made to other programs.
• Document client interactions and complete detailed, timely case notes in accordance with program requirements.
• Enter client and family information into data management systems and assist with tracking and reporting.
• Collaborate with coworkers and partner organizations and maintain relationships with area service providers.
• Use a personal insured vehicle and/or public transportation to travel and transport clients and materials throughout the service delivery area as needed.
• May train and lead volunteers and interns.
• Conduct outreach to case management staff, refugee-serving agencies, ethnic community-based organizations, and others about programs and services.
• Complete eligibility screenings and referral and enrollment paperwork for eligible program participants.
• Provide comprehensive case management, including assisting with benefits applications as appropriate.
• Guide or assist participants in establishing contact with community support services based on their service plans.
• Ensure services are linguistically appropriate and advocate for linguistically appropriate services from mainstream providers.
• Assist with donor funding reports and new funding proposals.
• Participate in program meetings and staff development activities and engage as a team member.
• Follow IRC policies, procedures, and protocols, including the IRC Way and Child Safeguarding.
• Perform other related duties as assigned.

Benefits

• 10 paid sick-leave days and 10 U.S. holidays.
• 20–25 paid time-off days, based on role and tenure.
• Medical insurance starting at $163 per month.
• Dental insurance starting at $6.50 per month.
• Vision insurance starting at $5 per month.
• Flexible spending accounts for healthcare, dependent care, and commuter expenses.
• 403(b) retirement savings plan with employer match and immediate vesting, plus a non-elective employer contribution based on age and years of service, with three-year vesting.
• Disability and life insurance.
• Employee Assistance Program offering confidential counseling and support services for employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level