Program Manager (UK) (Remote)

Richardson Sales Performance•West Conshohocken, PA

19h•Remote

About The Position

The Program Manager implements Richardson’s products and services for clients and serves as a key business contact for clients and internal teams during implementation. The role coordinates between clients and internal resources, manages project scope and timelines, and ensures deliverables meet client expectations and quality standards while supporting profitable projects.

Requirements

At least 3 years of experience in account management, project management, and/or service delivery.
Project management skills and familiarity with project management tools.
Detail-oriented, process-oriented, highly organized, and able to multitask.
Experience with CRM and sales operations tools.
Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
Demonstrated ability to use AI-powered tools and project management technologies.
Strong, client-focused written and verbal communication skills.
Ability to build positive internal and external relationships in person and virtually.
Ability to manage multiple priorities and meet deadlines in a demanding, deadline-driven environment.
Willingness to travel minimally, 10% or less.

Nice To Haves

Bachelor’s degree in a related field.
Training or consulting industry experience.
Experience with a high-growth firm that delivers customized solutions.

Responsibilities

Drive and oversee onboarding and implementation of Richardson solutions.
Build and maintain project plans for the implementation process.
Ensure implementation processes and procedures are completed, quality standards are met, and deliverables are profitable.
Serve as the critical point of contact for client communication during implementation and oversee implementation of services.
Coordinate with internal resources to ensure calls and trainings are properly staffed, participants are informed, and special requests are resolved.
Resolve or escalate client needs, questions, requests, and issues.
Communicate internal policies to clients, confirm their understanding, and require compliance with policies such as trainer holds, training-day cancellations, and observer policies.
Provide regular updates to the Customer Success Manager and Sales Representative on implementation status, customer satisfaction, and scope issues.
Recognize and refer sales opportunities to the Salesperson.