UK-Senior Manager

Apple

About The Position

Apple Retail brings together Apple expertise to help people do what they love and deliver an only-at-Apple experience. Apple emphasizes inclusion as a shared responsibility and works to foster a culture where everyone belongs and can do their best work. As a Senior Manager, you create a positive environment for customer interactions that drives performance goals and business priorities. You help shape the store’s vision and purpose, develop other managers, and support the Store Leader with business strategies and critical decisions. You lead specific parts of the store experience and partner with the Store Leader to identify, analyze, and solve complex problems. You lead and develop a team that includes Managers, and help recruit, train, develop, and retain a diverse, high-performing workforce. The role includes active Floor Leadership: engaging with team members and customers throughout the store, modeling effective practices, meeting business priorities, and delivering exceptional customer service. You address customer and team member concerns and escalations, partnering with leadership and business or People partners as appropriate. You establish, plan, and execute the operational strategy for assigned functional areas and the store to achieve business priorities and performance goals. You uphold company policies and procedures and protect company assets and confidential business, customer, team member, and financial information. You also contribute to a safe, respectful, and inclusive workplace and demonstrate Apple’s inclusion and diversity values in your daily work. You must be available for a schedule based on business needs, which may include nights, weekends, and public holidays, and reliably attend work as scheduled in line with local laws and approved accommodations. Proficiency in the local language, written and spoken, is required; sign language is supported. Three years of leadership experience in retail, sales, or a related field is required.

Requirements

Three years of leadership experience in retail, sales, or a related field.
Proficiency in the local language, both written and spoken; sign language is supported.
Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
Reliable attendance as scheduled, in line with local laws and subject to approved accommodations.
Ability to exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
Ability to follow through on commitments and establish mechanisms that encourage others to do the same.
Ability to build trust within a team and operate with a high level of integrity.
Ability to make timely, sound decisions using questions, analytics, experience, and judgment.
Excellent communication skills, including adapting communication style to different audiences.
Ability to develop others through mentorship, coaching, and effective feedback.
Ability to support and guide others through challenges and handle difficult conversations calmly in a fast-paced, constantly changing retail environment.
Effective organization, planning, and prioritization skills.

Responsibilities

Create a positive environment for customer interactions that drives performance goals and business priorities.
Help drive the store’s vision and purpose, develop other managers, and support the Store Leader with business strategies and critical decisions.
Identify, analyze, and solve complex problems in partnership with the Store Leader.
Lead and develop a team, including Managers, supporting their learning, growth, performance, and development goals.
Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
Participate in Floor Leadership by engaging with team members and customers, modeling effective practices, meeting business priorities, and delivering exceptional customer service.
Address customer and team member concerns and escalations, partnering with leadership and business or People partners when appropriate.
Establish, plan, and execute the operational strategy for assigned functional areas and the store to achieve business priorities and performance goals.
Maintain company policies and procedures and protect company assets and confidential information.
Contribute to an inclusive environment, demonstrate Apple’s inclusion and diversity values, and model inclusive leadership.
Build, develop, and retain diverse teams, and take action to create a safe, respectful, and inclusive environment for all team members.
Perform other tasks as needed.