Account Manager, UK

TextYess

22h•Onsite

About The Position

TextYess is seeking its first Account Manager dedicated to the UK market. The role will manage UK merchant accounts end to end, from Sales handover and onboarding through adoption, renewal, and expansion. The Account Manager will own a portfolio and, starting in month three, carry a revenue target for that book of business. They will act as a native-speaking partner for UK merchants as TextYess expands internationally, while serving as the link between UK customers and internal teams and external platform partners.

Requirements

Experience in Account Management or Customer Success, including ownership of a client portfolio and renewal and upsell conversations.
Strong commercial judgment and ability to turn ROAS and attributed revenue into a business case for merchants.
Ability to work autonomously, prioritize an account portfolio, and adapt to a product that changes frequently.
Native or fully bilingual English proficiency (C2) and Italian proficiency at C1 or above; both are mandatory.

Nice To Haves

Ecommerce experience, ideally involving WhatsApp or email marketing.
Strong ecommerce or agency experience.
Experience with conversational commerce.
A network in UK ecommerce.

Responsibilities

Own a portfolio of UK merchant accounts through Sales handover, onboarding, adoption, renewal, and expansion.
Grow portfolio revenue by identifying and closing upsells, including plan upgrades, new channels, and Autonomous CRM.
Conduct regular business reviews, using ROAS and attributed revenue to agree on campaigns, channels, and goals.
Track account health, identify churn risks early, and work with merchants on renewal plans before contracts end.
Plan WhatsApp and email campaigns with merchants and coordinate setup with Customer Success and platform teams.
Represent UK merchants with Product and Sales, and follow technical issues through to resolution with the platform team, Meta, and 360dialog.