UK-Manager

Apple

15h

About The Position

As a Manager at an Apple Store, you lead, coach, and develop a team to deliver exceptional customer experiences. You actively participate in customer interactions throughout the store, helping the team achieve performance goals and business priorities. You drive performance in assigned areas while collaborating with others to execute strategy and deliver Apple’s goals. The role also calls for fostering an inclusive, safe, and respectful environment and demonstrating Apple’s values of inclusion and diversity in daily work.

Requirements

Be available for a schedule based on business needs that may include nights, weekends, and public holidays, and reliably attend work as scheduled, subject to local laws and approved accommodations.
Be proficient in the local language, both written and spoken; sign language is supported.
Have experience leading others in retail, sales, or a related field.
Successfully exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
Follow through on commitments and establish mechanisms that encourage others to do the same.
Instill trust within the team and operate with a high level of integrity.
Make timely, sound decisions using questions, analytics, experience, and judgment.
Communicate effectively and tailor communication to different audiences.
Develop others through mentorship, coaching, and effective feedback.
Support and guide others through challenges while remaining calm in a fast-paced, constantly changing retail environment.
Resolve conflict and settle differences productively.

Responsibilities

Lead, develop, and empower team members to learn, grow, and achieve performance and development goals.
Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
Participate in Floor Leadership by interacting with team members and customers, modeling effective practices, and ensuring business priorities and exceptional customer service are delivered.
Address customer and team member concerns and escalations, partnering with leadership and relevant business or People partners when appropriate.
Plan and execute operational strategies within assigned functional areas to drive business priorities and achieve store performance goals.
Maintain company policies and procedures and protect company assets, including confidential business, customer, team member, and financial information.
Contribute to an inclusive environment by respecting differences and remaining curious to learn.
Model inclusive leadership and build, develop, and retain diverse teams.
Take action to create a safe, respectful, and inclusive environment for all team members.
Perform other tasks as needed.