Program Manager - Patient Access

ECU Health Medical Center•Greenville, NC

12d•$96,824 - $141,124•Hybrid

About The Position

The Program Manager is part of the Transformation Execution Office and manages large, complex organizational programs that support strategic outcomes. The role leads cross-functional, enterprise-wide initiatives, often coordinating with remote staff and vendors. It develops program approaches, governance, plans, integrated schedules, budgets, staffing, communications, risk responses, and value-realization processes, ensuring programs align with organizational objectives and remain on schedule and within budget. The Program Manager partners closely with executive sponsors and stakeholders, manages dependencies and conflicts, and transitions achieved value to Operations for sustainability. The role leads and develops Project Coordinators and Managers, recruits and develops project management staff, and provides coaching, performance feedback, onboarding, career development, and succession planning. It also maintains day-to-day program performance and service-level commitments, conducts root cause analyses using the SBAR method, and promotes customer service and continuous improvement. The position requires financial stewardship, including developing and monitoring capital and operating budgets and multi-year financial plans, identifying efficiencies, and preparing total cost of ownership analyses for new and replacement programs. The Program Manager maintains current knowledge of project management and health care industry developments and promotes adherence to ECU Health's policies, Code of Conduct, compliance program, and ethical business practices. This is a hybrid role based in Greenville, North Carolina, primarily remote with in-office attendance as needed and at least quarterly.

Requirements

Bachelor's degree or higher.
10 or more years of Project/Program Management, progressive leadership, and/or Change Execution experience.
5 or more years of professional Project/Program Management experience within a PMO/EPMO function.
Experience leading diverse teams while managing complex and high-risk projects or programs.
Project, Program, or Portfolio Management experience.
PMP certification.
Knowledge of project management methodologies such as Agile, Scrum, or Waterfall.
Data analysis and interpretation skills.
Financial acumen, including understanding of budgets, cost control, and financial implications.
Ability to collaborate across functions, resolve conflicts, build consensus, and make informed decisions.
Ability to manage stakeholders, communicate effectively, and coach team members.
Ability to adapt project management approaches to program needs and use digital tools and technologies.

Responsibilities

Manage organizational programs of moderate to high complexity and lead cross-functional, enterprise-wide programs.
Collaborate with diverse teams, remote staff, vendors, and external service providers to achieve program objectives.
Lead program discovery, including requests for proposals, business case development, and security risk assessments.
Build program and project plans to the Work Breakdown Structure level, with team participation; establish schedules, milestones, and deliverables.
Develop and manage program budgets; monitor financial performance and keep activities on schedule and within budget.
Identify and manage program issues, risks, decisions, and assumptions; conduct risk assessments and implement mitigation plans.
Monitor program progress, assess benefits against objectives, and facilitate value identification and achievement under the approved Program Charter.
Transition achieved program value to Operations in a way that supports sustainability.
Analyze program proposals in light of time frames, funding constraints, and appropriate processes, and ensure alignment with business objectives and strategic goals.
Provide leadership throughout the program life cycle, motivate team members, and establish work plans and staffing for program activities and phases.
Recruit or assign personnel, request and coordinate resources, assign tasks and responsibilities, and monitor allocated resource hours across project phases.
Implement program communication plans and ensure consistent content and presentation across the organization.
Develop and maintain stakeholder mapping, communications, and reporting; resolve conflicts and dependencies across projects.
Mentor junior project managers, executives, and others on program and project management practices.
Review and approve work plans from contracted external service providers and consultancies; direct or approve program guidelines for contractors and professional service providers.
Develop, manage, and monitor integrated master schedules for complex, multi-phase programs and align them with program objectives.
Lead Project Coordinators and Managers as direct reports and drive execution of portfolio and program roadmaps in accordance with leadership discretion and readiness.
Lead development of the overall program approach, define major time frames and deliverables, and establish governance in alignment with enterprise policies.
Partner with executive sponsors to communicate program goals, objectives, and potential outcomes; maintain a shared vision through regular interaction.
Ensure adherence to enterprise policies, practices, and processes and use governance to prioritize program and portfolio initiatives.
Review program needs with executive sponsors and stakeholders and direct approaches to address changing needs and challenges.
Build strong relationships across the stakeholder community and advise stakeholders.
Deliver responsive, effective customer service to end users and operational partners, supporting high-quality services and service excellence.
Maintain or exceed program service-level commitments and conduct SBAR-based root cause analyses to prevent recurrence and improve performance.
Develop project management staff through varied responsibilities, training, coaching, mentoring, career paths, succession planning, and on-the-job training.
Conduct regular performance appraisals, recommend personnel actions, provide onboarding and ongoing feedback, and foster a professional, team-oriented environment that supports retention.
Contribute to employee recognition programs and support team members' professional development.
Maintain professional knowledge of project management and health care trends through seminars, independent study, professional associations, and conferences.
Develop and monitor capital and operating budgets and a multi-year financial plan that supports the Strategic Plan.
Identify economies of scale and efficiencies while balancing business requirements with ECU Health financial targets.
Develop total cost of ownership analyses for new and replacement programs, secure business commitment to one-time and ongoing costs, and identify current- and future-year budget implications.
Promote and adhere to ECU Health's Code of Conduct, compliance program, policies, procedures, and ethical business practices.
Use organizational awareness, data analysis, cross-functional collaboration, sound decision-making, digital tools, financial acumen, project management frameworks, customer focus, and continuous learning to support program success.