Manager Patient Access

Riverview Health•Noblesville, IN

About The Position

The Manager Patient Access oversees daily patient access operations, including registration, scheduling, insurance verification, financial clearance, and customer service across the healthcare organization. The role is responsible for efficient processes, regulatory compliance, revenue cycle integrity, and positive patient experiences. The manager leads Patient Access staff, monitors operational and financial performance, ensures accurate patient information, and oversees insurance verification and authorization workflows. The role also supports collections and financial counseling, resolves complex service issues, improves operational performance and patient satisfaction, and partners across the organization on patient access initiatives. A high school diploma or equivalent is required; a bachelor's degree in a related field is preferred. Required experience includes three years in healthcare registration, scheduling, revenue cycle, or patient access and at least two years of supervisory or management experience.

Requirements

High school diploma or equivalent.
Three years of healthcare registration, scheduling, revenue cycle, or patient access experience.
At least two years of supervisory or management experience.
No license or certification is required.

Nice To Haves

Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
Experience with electronic health records (EHR) and registration systems.
Equivalent healthcare leadership experience may be considered.

Responsibilities

Manage and supervise Patient Access team members, including registration, scheduling, authorization, and financial clearance staff.
Monitor daily operational performance and productivity metrics and analyze operational and financial performance.
Develop staffing schedules and ensure appropriate coverage.
Ensure accuracy and completeness of patient demographic and insurance information.
Audit quality indicators, conduct routine audits, and implement corrective actions.
Oversee insurance verification, pre-certification, and authorization processes.
Support point-of-service collections and financial counseling efforts.
Collaborate with Revenue Cycle, Billing, and Finance departments to reduce denials and improve reimbursement.
Resolve complex patient concerns and service recovery issues.
Ensure staff communicate financial obligations and payment options clearly and compassionately.
Promote exceptional customer service standards and support initiatives to improve patient satisfaction scores.
Implement policies and procedures related to patient access operations.
Participate in accreditation and regulatory readiness activities.
Identify workflow improvement opportunities and implement best practices.
Develop action plans to improve key performance indicators (KPIs).
Lead operational efficiency and patient experience projects in partnership with clinical, physician practice, revenue cycle, and executive leadership teams.
Assist in strategic planning and implementation of patient access initiatives.
Communicate organizational goals and expectations across teams.