Manager Patient Access
UMC Health System
•Onsite
About The Position
This position is responsible for directly managing the Admitting and EC Business Office operations and to provide a high-level of customer service, all within the confines of laws, rules and regulations.
Requirements
- Bachelor's Degree in relevant field preferred OR +5 years equivalent hospital experience
- +3 years leadership experience, leading people and/or processes
- Operate personal computer and mainframe systems.
- Analyze reports and detect operational problems.
- Identify problems/opportunities and design and implement resolutions.
- Communicate effectively in verbal and written formats.
- Possess strong analytical and quantitative skills as well as positive interpersonal skills.
- Change-oriented/innovative attitude.
- Exceptional customer service, financial analytical ability, and exceptional management skills required
Responsibilities
- Develops and implements departmental policies and procedures to assure the goals and responsibilities of the department are met.
- Oversees the compliance efforts in the Admissions department. Develops and updates source material to conduct training sessions for staff in an organized fashion, documenting all efforts related to such efforts.
- Assist/Manage Patient Placement Center.
- Develops operating and capital budgets on an annual basis.
- Develops and implements customer service initiatives in the areas of Admitting, ECBO and Lab and 6th floor.
- Oversee and implement improvement activities with regards to, confidentiality, and other JCAHO and HIPAA requirements as related to the admission departments.
- Develops staff job descriptions. Evaluates staff performance and provides timely and factual feedback as necessary.
- Completes performances appraisals according to Hospital policy.
- Conducts periodic staff meetings in order to communicate relevant departmental and Hospital information, maintain staff morale, identify policy and procedures revisions, educated staff, discuss indicator compliances, etc.
- Oversees the cash collection process, including appropriate supervision of staff members, to maximize cash collections and minimize A/R.
- Makes recommendations for improvement as well as implement such improvements.
- Keeps the Director of Patient Financial Services regularly informed of issues, recommendations for improvement and ongoing operational events.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
