Patient Access Manager

Insight • Warren, MI

1d • Onsite

About The Position

The Patient Access Manager will oversee the operations of the Patient Access department, ensuring efficient and accurate patient registration, scheduling, and insurance verification. This role involves managing staff, developing policies, and implementing best practices to enhance the patient experience. The ideal candidate will have strong leadership skills, excellent problem-solving abilities, and a thorough understanding of healthcare regulations.

Requirements

• Minimum of 5 years of experience in patient access or healthcare administration, with at least 2-3 years in a management role.
• Strong knowledge of insurance verification processes, medical terminology, and healthcare regulations.
• Excellent leadership and communication skills, with the ability to foster a collaborative team environment.
• Proficient in electronic health record (EHR) systems and patient access software.
• Strong analytical and problem-solving skills, with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field preferred.

Responsibilities

• Manage and supervise the Patient Access team, including hiring, training, and evaluating staff performance.
• Oversee the registration and scheduling processes, ensuring timely and accurate collection of patient information.
• Ensure compliance with insurance verification procedures, addressing any issues with insurance providers or patients.
• Collaborate with clinical departments to streamline patient flow and improve operational efficiency.
• Monitor key performance metrics, identify areas for improvement, and implement strategies for continuous enhancement.
• Develop and maintain policies and procedures related to patient access operations.
• Address and resolve patient inquiries and concerns, ensuring high levels of customer service.
• Prepare reports for senior management on patient access activities, performance, and trends.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager